SIA-Licensed Retail Security & Customer Care

Cys Security Ltd; Taunton; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

20% colleague discount (after a qual.)

Job summary

Cys Security Ltd. is hiring a Security Officer to maintain a calm, secure environment for customers and staff. You’ll be a visible, approachable presence in store, deterring loss and handling incidents with professionalism.

The role requires strong communication, a genuine commitment to customer service, and a proactive mindset to keep people safe. You’ll need an SIA licence and flexibility to adapt to a fast-paced retail setting.

Qualifications

• Experience in security or retail environments preferred.
• Excellent communication and interpersonal skills.
• Calm, confident and professional approach under pressure.

Responsibilities

• Maintain a visible security presence to deter loss and protect customers and colleagues.
• Respond to incidents quickly and professionally, following procedures.
• Assist customers and colleagues with support and guidance as needed.
• Use security technology and reporting tools to support operations and incident management.

Skills

Strong communication

Customer service mindset

Calm under pressure

Proactive decision making

Education

A valid SIA licence

Job description

Cys Security Ltd. is hiring a Security Officer to maintain a calm, secure environment for customers and staff. You’ll be a visible, approachable presence in store, deterring loss and handling incidents with professionalism.

The role requires strong communication, a genuine commitment to customer service, and a proactive mindset to keep people safe. You’ll need an SIA licence and flexibility to adapt to a fast-paced retail setting.