Retail Security & Customer Service Officer

Mitie Group; Worcester; On-site; GBP 18,000 - 21,000; Full time

Job summary

Mitie Group is seeking Retail security officers to deliver exceptional customer service while maintaining a safe shopping environment, free from crime. You will follow assignment instructions, wear full uniform, and deter violence through proactive patrols and CCTV monitoring.

Ideal candidates have strong communication skills, attention to detail, and a proactive approach in a fast-paced retail setting. Public Space Surveillance SIA licence is desirable but not essential.

Qualifications

• Excellent communication skills are required both written and verbal.
• Adaptable communication style to meet the needs of different people groups.
• Ability to work in a fast-moving services business.
• Capability in the use of technology.
• Good attention to detail.
• High level of enthusiasm and passion.
• Previous experience in a similar role is desirable but not essential.
• Public Space Surveillance SIA licence is desirable but not essential.

Responsibilities

• To deliver industry leading customer service
• To be clean, tidy and properly dressed wearing full uniform
• To deter violence and public order offences
• To conduct patrols of the store
• Utilising CCTV systems to support the reduction of crime and stock loss
• Liaise with the store management teams
• To report incidents and crime through our leading technology
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Skills

Communication skills

Adaptable communication

Fast-paced environment

Tech savvy

Attention to detail

Enthusiastic

Similar role experience

Tools

CCTV systems

Job description

Mitie Group is seeking Retail security officers to deliver exceptional customer service while maintaining a safe shopping environment, free from crime. You will follow assignment instructions, wear full uniform, and deter violence through proactive patrols and CCTV monitoring.

Ideal candidates have strong communication skills, attention to detail, and a proactive approach in a fast-paced retail setting. Public Space Surveillance SIA licence is desirable but not essential.