SIA Licensed Retail Security & Loss Prevention

Mitie Group plc.; Inverness; On-site; GBP 17,000 - 21,000; Full time

Job summary

Mitie Group plc. in Inverness is seeking a Retail Relief Security Officer to provide a visible security presence in our client's retail store. You will protect customers, colleagues, stock and assets while delivering service that meets KPIs and SLAs. Deployment across multiple sites with advance notice.

You will undertake training, maintain licenses (SIA), monitor CCTV where applicable, complete incident reports, and support store operations with a calm, customer-focused approach.

Qualifications

• Previous experience in retail security or loss prevention.
• Strong customer service and communication skills.
• SIA Licence required; CCTV licence desirable.

Responsibilities

• Provide a highly visible security presence on the shop floor and deter theft.
• Deliver excellent customer service and support in-store experience.
• Collaborate with store management to support day-to-day operations and incidents.
• Monitor activity to identify suspicious behaviour and prevent stock loss.
• Carry out regular patrols of sales floor, stockrooms and external areas.
• Complete all required incident reports and keep documentation up to date.

Skills

SIA Licence

Customer service

Communication

Calm under pressure

CCTV Licence

Tools

CCTV systems

Incident reporting

Job description

Mitie Group plc. in Inverness is seeking a Retail Relief Security Officer to provide a visible security presence in our client's retail store. You will protect customers, colleagues, stock and assets while delivering service that meets KPIs and SLAs. Deployment across multiple sites with advance notice.

You will undertake training, maintain licenses (SIA), monitor CCTV where applicable, complete incident reports, and support store operations with a calm, customer-focused approach.