SIA Door Supervisor — Retail Security & Customer Care

Kingdom Services Group; Croydon; On-site; GBP 16,000 - 20,000; Full time

Benefits offered by this job

Contributory pension

Overtime available

Advanced/early pay scheme

Employee Assistance Programme

Wellbeing support

Training and development

Friendly and supportive environment

Career progression opportunities

Job summary

Kingdom Services Group is seeking a Security Officer (SIA Door Supervisor) for Poundstretcher in Croydon, CR0 1RB. This is a permanent core role within a supportive and growing organisation, focusing on professional, customer-focused security.

You will maintain visible security, patrol, assist customers, report incidents, and work shifts including weekends. Strong communication, vigilance, and a five-year work history are required; own transport is essential.

Qualifications

• SIA Door Supervisor Licence is essential.
• Own transport is essential.
• Excellent communication and customer service skills are required.
• Professional, confident and approachable manner.
• Strong observational and problem-solving abilities.
• Ability to remain calm under pressure and handle challenging situations.
• Full five-year checkable employment history.
• Ability to work independently and as part of a team.

Responsibilities

• Maintain a visible security presence throughout the store.
• Conduct regular patrols and monitor activity within the premises.
• Prevent theft, loss, damage, and anti-social behaviour.
• Respond professionally to incidents, emergencies, and security concerns.
• Complete Daily Occurrence Book (DOB) entries and incident reports accurately.
• Provide excellent customer service and assistance to customers and visitors.
• Build positive relationships with store colleagues and management.
• Support stock protection and loss prevention initiatives.
• Monitor and report health and safety issues where required.
• Handle conflict situations professionally and effectively.
• Ensure all security procedures and company policies are followed at all times.
• Liaise with emergency services and management when necessary.

Skills

SIA Door Supervisor Licence

Own transport

Excellent communication

Professional and approachable

Observational and problem solving

Calm under pressure

Five-year employment history

Teamwork

Job description

Kingdom Services Group is seeking a Security Officer (SIA Door Supervisor) for Poundstretcher in Croydon, CR0 1RB. This is a permanent core role within a supportive and growing organisation, focusing on professional, customer-focused security.

You will maintain visible security, patrol, assist customers, report incidents, and work shifts including weekends. Strong communication, vigilance, and a five-year work history are required; own transport is essential.