Retail Security Officer

Kingdom Services Group Ltd; Birmingham; On-site; GBP 17,000 - 23,000; Part time

Benefits offered by this job

Pension scheme

Career development

Overtime opportunities

Early pay scheme

Employee assistance program

Leading security provider

Job summary

Kingdom Group is recruiting for a Retail Security Officer at Poundstretcher Acocks Green in Birmingham. You will help keep a safe, welcoming environment while delivering excellent customer service with a visible security presence and regular patrols.

The role is 30 hours per week, on-site, with shifts including Mon, Wed, Fri 10:00–18:00 and Sun 10:00–16:00. A valid SIA Door Supervisor licence, excellent communication, and own transport are essential.

Qualifications

• SIA Door Supervisor licence required.
• Full five-year checkable employment history.
• Excellent communication and customer service skills.
• Own transport is essential.

Responsibilities

• Providing a visible security presence within the store.
• Conducting site patrols and surveillance.
• Incident reporting and management.
• Completing Daily Occurrence Book (DOB) entries.
• Preventing theft, loss, and anti-social behaviour.
• Responding professionally to incidents and emergencies.
• Supporting store management and staff.
• Building positive relationships with customers and visitors.
• Maintaining strong tenant and customer relations.
• Problem solving and conflict resolution.
• Ensuring all security procedures are followed.

Skills

Customer service

SIA licence

Communication skills

Calm under pressure

Problem solving

Observation

Reliability

Teamwork

Job description

Job Overview

Join Kingdom Group at Poundstretcher Acocks Green, Birmingham

Kingdom Group is delighted to be recruiting on behalf of our valued partner, Poundstretcher, for a Retail Security Officer to join the team at their Acocks Green store in Birmingham.

If you hold a valid SIA Door Supervisor Licence, have excellent customer service skills, and are looking for a permanent role with a reputable security provider, we'd love to hear from you.

Location

Poundstretcher Acocks Green, Birmingham

Hours & Shift Pattern

30 Hours Per Week

Days Of Work

• Monday: 10:00 - 18:00
• Wednesday: 10:00 - 18:00
• Friday: 10:00 - 18:00
• Sunday: 10:00 - 16:00

Pay Rate

£12.71 per hour

What's in it for You?

• Contributory pension scheme
• Friendly and supportive team environment
• Ongoing training and career development opportunities
• Opportunities for overtime
• Access to an advanced/early pay scheme
• Employee Assistance Programme and wellbeing support
• Opportunity to work for a leading security provider

About The Role

As a Retail Security Officer, you will play a vital role in maintaining a safe, secure, and welcoming environment for customers, colleagues, and visitors while delivering excellent customer service.

Key Responsibilities

• Providing a visible security presence within the store
• Conducting site patrols and surveillance
• Incident reporting and management
• Completing Daily Occurrence Book (DOB) entries
• Preventing theft, loss, and anti-social behaviour
• Responding professionally to incidents and emergencies
• Supporting store management and staff
• Building positive relationships with customers and visitors
• Maintaining strong tenant and customer relations
• Problem solving and conflict resolution
• Ensuring all security procedures are followed

About You

• A valid SIA Door Supervisor Licence
• Own transport is essential
• Excellent communication and customer service skills
• A professional and confident approach
• Strong observational and problem-solving skills
• The ability to remain calm under pressure
• A full five-year checkable employment history
• Previous retail security experience is desirable but not essential