Retail Security Officer

Kingdom Services Group; Birmingham; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Contributory pension

Friendly team environment

Training & career development

Overtime opportunities

Early pay scheme

Employee Assistance Programme

Job summary

Kingdom Services Group is hiring a Retail Security Officer in Birmingham to maintain a safe, secure, and welcoming environment for customers and colleagues. You will provide a visible security presence, conduct patrols, report incidents, and support store operations while delivering excellent customer service.

The role requires an SIA Door Supervisor Licence, own transport, and strong communication skills. 30 hours per week with shifts across most days.

Qualifications

• SIA Door Supervisor Licence required.
• Own transport essential.
• Strong communication and customer service skills.
• Retail security experience desired but not essential.

Responsibilities

• Providing a visible security presence within the store.
• Conducting site patrols and surveillance.
• Incident reporting and management.
• Completing Daily Occurrence Book (DOB) entries.
• Preventing theft, loss and anti-social behaviour.
• Responding to incidents and emergencies.
• Supporting store management and staff.
• Building positive relationships with customers and visitors.
• Maintaining tenant and customer relations.
• Problem solving and conflict resolution.
• Ensuring all security procedures are followed.

Skills

SIA Door Supervisor Licence

Own transport

Excellent communication

Retail security experience

Job description

Retail Security Officer

Location

Poundstretcher Acocks Green, Birmingham

Hours & Shift Pattern

30 Hours Per Week

Days of Work:

• Monday: 10:00 - 18:00
• Wednesday: 10:00 - 18:00
• Friday: 10:00 - 18:00
• Sunday: 10:00 - 16:00

Pay Rate

£12.71 per hour

What's in it for You?

• Contributory pension scheme
• Friendly and supportive team environment
• Ongoing training and career development opportunities
• Opportunities for overtime
• Access to an advanced/early pay scheme
• Employee Assistance Programme and wellbeing support
• Opportunity to work for a leading security provider

About the Role

As a Retail Security Officer, you will play a vital role in maintaining a safe, secure, and welcoming environment for customers, colleagues, and visitors while delivering excellent customer service.

Key Responsibilities

• Providing a visible security presence within the store
• Conducting site patrols and surveillance
• Incident reporting and management
• Completing Daily Occurrence Book (DOB) entries
• Preventing theft, loss, and anti-social behaviour
• Responding professionally to incidents and emergencies
• Supporting store management and staff
• Building positive relationships with customers and visitors
• Maintaining strong tenant and customer relations
• Problem solving and conflict resolution
• Ensuring all security procedures are followed

About You

To be successful in this role, you will have:

• A valid SIA Door Supervisor Licence
• Own transport is essential
• Excellent communication and customer service skills
• A professional and confident approach
• Strong observational and problem-solving skills
• The ability to remain calm under pressure
• A full five-year checkable employment history
• Previous retail security experience is desirable but not essential