SIA Door Supervisor - Retail Security & Customer Service

Kingdom Services Group; Leicester; On-site; GBP 21,851,000 - 30,884,000; Part time

Benefits offered by this job

Competitive hourly rate

Contributory pension scheme

Overtime opportunities

Early pay scheme

Employee Assistance Programme

Training and development

Friendly and supportive environment

Career progression

Job summary

Kingdom Services Group in Leicester is recruiting Security Officers (SIA Door Supervisors) to help protect Poundstretcher Belgrave Gate. You will maintain a safe, secure and welcoming environment for customers, colleagues and visitors while delivering excellent service and supporting store operations.

We value experienced, professional officers with a valid SIA licence, strong communication and a calm, proactive approach to security.

Qualifications

• Valid SIA Door Supervisor Licence.
• Own transport is essential.
• Excellent communication and customer service skills.
• Professional, confident and approachable manner.
• Strong observational and problem-solving abilities.
• Ability to remain calm under pressure and handle challenging situations.
• Full five-year checkable employment history.
• Ability to work independently and as part of a team.

Responsibilities

• Maintain a visible security presence throughout the store.
• Conduct regular patrols and monitor activity within the premises.
• Prevent theft, loss, damage, and anti-social behaviour.
• Respond professionally to incidents, emergencies, and security concerns.
• Complete Daily Occurrence Book (DOB) entries and incident reports accurately.
• Provide excellent customer service and assistance to customers and visitors.
• Build positive relationships with store colleagues and management.
• Support stock protection and loss prevention initiatives.
• Monitor and report health and safety issues where required.
• Handle conflict situations professionally and effectively.
• Ensure all security procedures and company policies are followed at all times.
• Liaise with emergency services and management when necessary.

Skills

Excellent communication

Customer service

Professional, confident, approachable

Observational and problem-solving

Calm under pressure

Independent and team player

Job description

Kingdom Services Group in Leicester is recruiting Security Officers (SIA Door Supervisors) to help protect Poundstretcher Belgrave Gate. You will maintain a safe, secure and welcoming environment for customers, colleagues and visitors while delivering excellent service and supporting store operations.

We value experienced, professional officers with a valid SIA licence, strong communication and a calm, proactive approach to security.