Retail Security Officer: Customer-Focused, 30-Hour Week

Kingdom Services Group Ltd; Birmingham; On-site; GBP 17,000 - 23,000; Part time

Benefits offered by this job

Pension scheme

Career development

Overtime opportunities

Early pay scheme

Employee assistance program

Leading security provider

Job summary

Kingdom Group is recruiting for a Retail Security Officer at Poundstretcher Acocks Green in Birmingham. You will help keep a safe, welcoming environment while delivering excellent customer service with a visible security presence and regular patrols.

The role is 30 hours per week, on-site, with shifts including Mon, Wed, Fri 10:00–18:00 and Sun 10:00–16:00. A valid SIA Door Supervisor licence, excellent communication, and own transport are essential.

Qualifications

• SIA Door Supervisor licence required.
• Full five-year checkable employment history.
• Excellent communication and customer service skills.
• Own transport is essential.

Responsibilities

• Providing a visible security presence within the store.
• Conducting site patrols and surveillance.
• Incident reporting and management.
• Completing Daily Occurrence Book (DOB) entries.
• Preventing theft, loss, and anti-social behaviour.
• Responding professionally to incidents and emergencies.
• Supporting store management and staff.
• Building positive relationships with customers and visitors.
• Maintaining strong tenant and customer relations.
• Problem solving and conflict resolution.
• Ensuring all security procedures are followed.

Skills

Customer service

SIA licence

Communication skills

Calm under pressure

Problem solving

Observation

Reliability

Teamwork

Job description

Kingdom Group is recruiting for a Retail Security Officer at Poundstretcher Acocks Green in Birmingham. You will help keep a safe, welcoming environment while delivering excellent customer service with a visible security presence and regular patrols.

The role is 30 hours per week, on-site, with shifts including Mon, Wed, Fri 10:00–18:00 and Sun 10:00–16:00. A valid SIA Door Supervisor licence, excellent communication, and own transport are essential.