Showroom Supervisor - FTC

SOFA.COM; Glasgow; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Competitive bonus structure

Career growth opportunities

Creative and supportive environment

Staff discounts on Sofa.com products

Cycle to work scheme

Long service awards

Brand development opportunities

Job summary

Sofa.com in Glasgow seeks an experienced Supervisor to lead the showroom team and deliver exceptional customer experiences. You will manage daily operations, drive sales, and collaborate with the broader team to maintain an inviting, on-brand showroom.

The role requires proven leadership in retail, strong communication, and a passion for interiors. The position is full-time with a 40-hour week, including some evenings and weekends, and a fixed-term end date in December 2026.

Qualifications

• Proven leadership experience in a retail environment.
• Strong interpersonal and communication skills.
• Detail oriented with a keen eye for aesthetics and showroom presentation.
• Ability to work under pressure, meet sales targets and manage multiple tasks.

Responsibilities

• Lead and motivate a team of sales associates to deliver exceptional customer service.
• Drive showroom sales and monitor performance to exceed targets.
• Maintain attractive showroom visuals and product displays reflecting the Sofa.com brand.
• Oversee stock levels, reporting, and replenishment to keep stock availability.
• Ensure efficient showroom operations including opening/closing procedures and cash handling.
• Provide ongoing training and development for the team and communicate insights to senior management.
• Prepare regular sales and operations reports and present actionable insights.
• Availability to work across evenings and weekends.

Skills

Team leadership

Customer experience

Sales management

Visual merchandising

Inventory management

Operational excellence

Training and development

Reporting and analysis

Flexible schedule

Job description

At Sofa.com,we believe that everyone deserves great furniture that is comfortable, stylish, and affordable. With a wide range of bespoke sofas, beds, and home accessories, we've been a leader in the furniture industry for years. Our showrooms are designed to inspire, offering our customers a welcoming space to explore, experience, and choose the perfect pieces for their homes.

We are seeking an experienced and dynamic Supervisor to help lead in our Glasgow showroom. As the supervisor, you will be the face of Sofa.com, ensuring that every customer receives an exceptional experience from the moment they walk through our doors. You will manage the day-to-day operations of the showroom, lead a team of sales associates, and work closely with the wider team to drive sales and meet targe Team Leadership: Lead, motivate, and manage a team of sales associates, ensuring that they deliver exceptional customer service and meet sales goals.

• Customer Experience: Ensure that every customer has a positive and memorable experience in the showroom, offering expert advice on products and helping them make informed decisions.
• Sales Management: Drive sales by actively engaging with customers, monitoring performance, and implementing strategies to exceed sales targets.
• Visual Merchandising: Maintain the showroom's appearance, ensuring that all products are beautifully displayed and the showroom is inviting and reflective of the Sofa.com brand.
• Inventory Management: Oversee stock levels, ensure accurate stock reporting, and manage product replenishment to keep the showroom fully stocked.
• Operational Excellence: Ensure that all showroom operations are carried out efficiently, including opening and closing procedures, cash handling, and compliance with health and safety regulations.
• Training and Development: Provide ongoing training and development opportunities for your team, helping them to grow and succeed in their roles.
• Reporting and Analysis: Prepare regular reports on sales performance, customer feedback, and operational issues, and present them to senior management with actionable insights.
• Avaliability: Need to be flexible to work across evenings and weekends.

Basic rate salary £27,995 per annum

• Competitive bonus structure
• Opportunities for career growth and development within the company
• A creative and supportive work environment
• Generous staff discounts on Sofa.com products and rest of group discounts
• Cycle to work scheme
• Long service awards
• Fantastic career and development opportunities

Please note this is a full-time position, 40 hours per week, working 5 days over 7. It will include a mixture of daytime, evening and weekend shifts. This is a fixed-term contract position with an end date of 27 December 2026.

As such, all candidates must be over the age of 18 years and comfortable offering credit products to our customers.

• Proven experience in a leadership position in a similar retail management role, preferably in the furniture or home decor industry.
• Strong leadership skills with the ability to inspire and motivate a team.
• Excellent communication and interpersonal skills, with a passion for customer service.
• A keen eye for detail and a strong sense of aesthetics, particularly in visual merchandising.
• Ability to work under pressure, meet sales targets, and manage multiple tasks simultaneously.
• Strong organizational skills and the ability to manage showroom operations efficiently.
• A passion for interiors, design, and the Sofa.com brand.