Sales Advisor

Sofa com; London Borough of Southwark; On-site; GBP 17,000 - 21,000; Part time

Job summary

sofa.com in Bankside, London, is seeking a friendly Sales Advisor for a part-time 14-hour-a-week role with weekend availability. You will greet customers, understand their needs, and help them find the perfect pieces while maintaining showroom standards.

You will be the first point of contact, provide product guidance, process orders, and act as a brand ambassador, contributing to a welcoming shopping experience and the sofa.com journey.

Qualifications

• Must be over 18 years old.
• Experience within retail alongside proven experience with interiors/furniture.
• Strong sales experience and awareness of trends to support the customer in styling their rooms/homes.
• Ambitious and confident with a can-do attitude.
• Enthusiastic and dedicated to providing excellent customer service.
• A desire to work as part of a team to generate fresh and innovative ideas.
• Proficiency in MS Office and general IT.

Responsibilities

• Welcoming every customer so they feel at home and relaxed while encouraging them to browse the full range.
• Maintaining showroom standards and visual merchandising in-store.
• Providing customers with advice and understanding their needs to find suitable solutions.
• Chasing sales quotations and processing orders accurately and efficiently; keeping records up-to-date.
• Being a brand ambassador for sofa.com and upholding company culture and standards.
• Proactively staying updated on product trends and interiors knowledge.

Skills

Retail experience

Interiors/furniture experience

Sales experience

Excellent customer service

Ambitious and confident

Team player

MS Office

Tools

MS Office

Job description

Company Description

At Sofa.com, we believe that everyone deserves great home furnishings and excellent service from people who are passionate about interiors, so that’s exactly what we provide. With in-house teams from the design development stage right through to our delivery drivers, we can be sure we’re giving our customers a truly unique shopping experience and providing a working environment that inspires and motivates our teams to sell our lovely products.

Job Description

We are looking for an enthusiastic, customer-focused Sales Advisor to join our team in our stunning Bankside showroom. This is a 14-hour-a-week role which requires weekend availability. As a member of our team you will be the first point of contact with our customers and will spend your time advising them with inspirational ideas to fulfil their needs. You should thrive in a customer service environment, always going above and beyond.

• Welcoming every customer so they feel at home and relaxed, whilst encouraging them to spend time in the store and browse the full range
• Maintaining our high showroom standards and visual merchandising in store
• Providing customers with advice and support, ensuring a full understanding of their needs and working to find solutions within the range offered
• Chasing sales quotations and processing orders precisely and efficiently as well as keeping customer information records up-to-date
• Being a brand ambassador for sofa.com whilst embracing the customer journey and leading by example in endorsing the company culture and standards
• Proactively improving and updating knowledge of product & interior trends

Qualifications

• Must be over the age of 18 years
• Experience within retail alongside proven experience with interiors/furniture
• Strong sales experience and awareness of trends to support the customer in styling their rooms/homes
• Be ambitious and confident, with a strong can-do attitude
• Be enthusiastic and dedicated to providing excellent customer service
• A desire to work as part of a team to generate fresh and innovative ideas
• Proficiency in MS Office and general IT

Additional Information

Here at Sofa.com, we appreciate that our products can be a large investment. Part of this role is offering payment solutions to our customers, including the introduction of our credit options, giving all of our customers a chance to elevate their homes using payment methods which are suitable for their own individual circumstances.

As such, all candidates must be over the age of 18 years and comfortable offering credit products to our customers.

An opportunity like this at one of the Frasers Group companies is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

Our Values

• Think Without Limits – Move fast, be bold, and bring the team with you
• Own It and Back Yourself – Take responsibility, master the basics, and drive results
• Be Relevant – Stay connected to our people, our partners, and the planet