Sales Advisor

Frasers Group; Greater London; On-site; GBP 12,000 - 18,000; Part time

Job summary

sofa.com in Bankside is hiring a Sales Advisor for a 14-hour‑a‑week weekend role. You will be the first point of contact, advising customers with inspirational ideas to meet their needs while maintaining showroom standards and delivering excellent service.

You should have retail experience, especially in interiors/furniture, with strong sales skills and a team spirit. Proficiency in MS Office is useful for customer records and quotes.

Qualifications

• Over 18 years old.
• Retail experience with interiors/furniture.
• Strong sales focus and trend awareness to assist customers in styling their spaces.
• Ambitious and can-do attitude.

Responsibilities

• Welcomes customers and invites them to explore the store.
• Maintains showroom standards and displays.
• Provides product advice, understands customer needs, and suggests solutions.
• Follows up on quotations and processes orders accurately.
• Acts as a sofa.com ambassador, promoting company culture and standards.
• Keeps up-to-date with product and interior trend knowledge.

Skills

Customer service

Retail experience

Interiors knowledge

Teamwork

Ambitious

Communication

Tools

MS Office

Job description

At Sofa.com, we believe that everyone deserves great home furnishings and excellent service from people who are passionate about interiors, so that's exactly what we provide. With in-house teams from the design development stage right through to our delivery drivers, we can be sure we're giving our customers a truly unique shopping experience and providing a working environment that inspires and motivates our teams to sell our lovely products.

Job Description

We are looking for an enthusiastic, customer-focused Sales Advisor to join our team in our stunning Bankside showroom. This is a 14-hour-a-week role which requires weekend availability. As a member of our team you will be the first point of contact with our customers and will spend your time advising them with inspirational ideas to fulfil their needs. You should thrive in a customer service environment, always going above and beyond.

• Welcoming every customer so they feel at home and relaxed, whilst encouraging them to spend time in the store and browse the full range

• Maintaining our high showroom standards and visual merchandising in store

• Providing customers with advice and support, ensuring a full understanding of their needs and working to find solutions within the range offered

• Chasing sales quotations and processing orders precisely and efficiently as well as keeping customer information records up-to-date

• Being a brand ambassador for sofa.com whilst embracing the customer journey and leading by example in endorsing the company culture and standards

• Proactively improving and updating knowledge of product & interior trends

• Must be over the age of 18 years

• Experience within retail alongside proven experience with interiors/furniture

• Strong sales experience and awareness of trends to support the customer in styling their rooms/homes

• Be ambitious and confident, with a strong can-do attitude

• Be enthusiastic and dedicated to providing excellent customer service

• A desire to work as part of a team to generate fresh and innovative ideas

• Proficiency in MS Office and general IT

Additional Information

Here at Sofa.com, we appreciate that our products can be a large investment. Part of this role is offering payment solutions to our customers, including the introduction of our credit options, giving all of our customers a chance to elevate their homes using payment methods which are suitable for their own individual circumstances.

As such, all candidates must be over the age of 18 years and comfortable offering credit products to our customers.

Our Values

• Think Without Limits - Move fast, be bold, and bring the team with you
• Own It and Back Yourself - Take responsibility, master the basics, and drive results
• Be Relevant - Stay connected to our people, our partners, and the planet