Showroom Supervisor - FTC

Frasers Group; Glasgow; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Bonus structure

Staff discounts

Cycle to work

Long service awards

Career growth

Job summary

Sofa.com in Glasgow is seeking an experienced Supervisor to lead our showroom team and ensure every customer enjoys an exceptional visit. You will manage daily showroom operations, drive sales, and maintain an inviting space that reflects the Sofa.com brand.

As a hands-on leader, you will coach sales associates, monitor targets, and collaborate with the wider team to optimise stock, merchandising, and customer experience in a busy retail environment. This is a full-time, 40-hour-per-week role.

Qualifications

• Proven leadership experience in a retail management role, preferably in furniture/home décor.
• Excellent communication and interpersonal skills with a customer-focused mindset.
• Strong attention to detail and aesthetics for visual merchandising.
• Ability to work under pressure, hit sales targets, and manage multiple tasks.

Responsibilities

• Lead, motivate, and manage a team of sales associates to deliver exceptional customer service and meet sales goals.
• Ensure every customer has a positive showroom experience with expert product guidance.
• Drive sales by engaging with customers, monitoring performance, and implementing win‑back strategies.
• Maintain showroom appearance to reflect the Sofa.com brand and appeal to customers.
• Oversee stock levels, reporting, and replenishment to keep the showroom fully stocked.
• Ensure efficient showroom operations, including opening/closing, cash handling, and safety compliance.
• Provide training and development opportunities for the team to grow in their roles.
• Prepare and present regular sales and operations reports to senior management.
• Availability to work across evenings and weekends.

Skills

Team leadership

Customer service

Sales management

Visual merchandising

Inventory management

Operational excellence

Training and development

Reporting and analysis

Availability

Job description

AtSofa.com,we believe that everyone deserves great furniture that is comfortable, stylish, and affordable. With a wide range of bespoke sofas, beds, and home accessories, we've been a leader in the furniture industry for years. Our showrooms are designed to inspire, offering our customers a welcoming space to explore, experience, and choose the perfect pieces for their homes.

We are seeking an experienced and dynamicSupervisorto help lead in ourGlasgowshowroom. As the supervisor, you will be the face of Sofa.com, ensuring that every customer receives an exceptional experience from the moment they walk through our doors. You will manage the day-to-day operations of the showroom, lead a team of sales associates, and work closely with the wider team to drive sales and meet targe

Job Description

Team Leadership:Lead, motivate, and manage a team of sales associates, ensuring that they deliver exceptional customer service and meet sales goals.

• Customer Experience:Ensure that every customer has a positive and memorable experience in the showroom, offering expert advice on products and helping them make informed decisions.
• Sales Management:Drive sales by actively engaging with customers, monitoring performance, and implementing strategies to exceed sales targets.
• Visual Merchandising:Maintain the showroom’s appearance, ensuring that all products are beautifully displayed and the showroom is inviting and reflective of the Sofa.com brand.
• Inventory Management:Oversee stock levels, ensure accurate stock reporting, and manage product replenishment to keep the showroom fully stocked.
• Operational Excellence:Ensure that all showroom operations are carried out efficiently, including opening and closing procedures, cash handling, and compliance with health and safety regulations.
• Training and Development:Provide ongoing training and development opportunities for your team, helping them to grow and succeed in their roles.
• Reporting and Analysis:Prepare regular reports on sales performance, customer feedback, and operational issues, and present them to senior management with actionable insights.
• Avaliability:Need to be flexible to work across evenings and weekends.

Qualifications

Here at Sofa.com, we appreciate that our products can be a large investment. Part of this role is offering payment solutions to our customers, including the introduction of our credit options, giving all of our customers a chance to elevate their homes using payment methods which are suitable for their own individual circumstances.
As such, all candidates must be over the age of 18 years and comfortable offering credit products to our customers.

• Proven experience in a leadership positionin a similar retail management role, preferably in the furniture or home decor industry.
• Strong leadership skills with the ability to inspire and motivate a team.
• Excellent communication and interpersonal skills, with a passion for customer service.
• A keen eye for detail and a strong sense of aesthetics, particularly in visual merchandising.
• Ability to work under pressure, meet sales targets, and manage multiple tasks simultaneously.
• Strong organizational skills and the ability to manage showroom operations efficiently.
• A passion for interiors, design, and the Sofa.com brand.

Additional Information

Basic rate salary £27,995per annum

• Competitivebonus structure
• Opportunities for career growth and development within the company
• A creative and supportive work environment
• Generous staff discounts on Sofa.com products and rest of group discounts
• Cycle to work scheme
• Long service awards
• Fantastic career and development opportunities

Please note this is a full-time position, 40 hours per week, working 5 days over 7. It will include a mixture of daytime, evening and weekend shifts. This is a fixed-term contract position with an end date of27 December 2026.