Showroom Host

Vertu Motors plc; Yeovil; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

25 days holiday rising with length of

Access to online rewards platform with

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Tool Insurance

Pension

Enhanced Maternity & Paternity

Job summary

Vertu Land Rover Yeovil is seeking a Showroom Host to be the friendly face of the dealership, greeting customers, handling inquiries, and guiding them to the right teams. You will manage data, messages, and showroom communications, while maintaining a professional reception area.

The role emphasizes exceptional customer service, IT literacy, and the ability to coordinate health and safety training and team travel/accommodation as needed.

Qualifications

• Strong IT literacy and familiarity with basic office software.
• Excellent attention to detail and accuracy in data handling.
• Outstanding communication skills and a friendly, approachable demeanor.
• Proven experience delivering excellent customer service.

Responsibilities

• Provide a warm, welcoming environment for customers in person or on the phone.
• Collect and accurately record customer details; pass messages to correct departments.
• Maintain a clean, professional reception area and present a neat appearance.
• Handle customer complaints professionally and communicate outcomes to relevant teams.
• Create and manage posts to enhance the dealership's online presence.
• Ensure showroom and dealership property are well-kept and orderly.
• Oversee orders for stationary and manage the service diary for sales.
• Follow up with customers to measure satisfaction and gather feedback.
• Organize and coordinate Health & Safety training for the team.
• Assist with arranging and booking accommodation for team training programs.

Skills

Excellent communication

IT literacy

Customer service

Tools

MS Office

Job description

Vertu Land Rover Yeovil

We are seeking an enthusiastic and professional Showroom Host to join our dealership team in Land Rover Yeovil. As the first point of contact for customers, this role plays a critical part in delivering an exceptional customer experience. You will be the face of our dealership, offering a friendly welcome, assisting customers, and ensuring that every interaction is positive, professional, and memorable.

This is a full time role working 8am - 6pm (Monday to Friday) with a salary of 12.71 per hour plus company benefits.

Key Responsibilities:

• Customer Interaction:Provide a warm, welcoming environment for all customers, whether in person or over the phone. Assist customers by understanding their needs and directing them to the appropriate team members.
• Data Handling:Collect and accurately record customer details. Ensure messages are passed to the correct departments in a timely manner.
• Reception Area Standards:Maintain a clean, organized, and professional reception area, and uphold a high standard of personal appearance.
• Customer Complaints:Handle complaints professionally, ensuring that issues are addressed quickly and communicated clearly to the relevant team members.
• Social Media Management:Create and manage posts to enhance the dealership's online presence.
• Property & Facility Management:Ensure the showroom and dealership property is maintained and well-kept.
• Administrative Support:Oversee orders for stationary and manage the service diary for sales.
• Customer Satisfaction:Follow up with customers to ensure satisfaction, gather feedback, and identify areas for improvement.
• Health & Safety Coordination:Organize and manage Health & Safety training for the team.
• Training Coordination:Assist with organising and booking accommodation for team training programs.

Essential Criteria:

• Strong IT literacy and familiarity with basic office software.
• Excellent attention to detail and accuracy in data handling.
• Outstanding communication skills and a friendly, approachable demeanor.
• Proven experience delivering excellent customer service.

If you have a positive attitude, are eager to contribute to a high-performing team, and are committed to delivering outstanding service, we'd love to hear from you!

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Tool Insurance
• Pension
• Enhanced Maternity & Paternity

If your application is successful, we will need to complete the usual employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

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