Land Rover Customer Service Manager

Land Rover; Knutsford; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Company car

Staff discounts

Career development

Job summary

Land Rover Knutsford is seeking a Customer Service Manager to lead the front-of-house operation and a dedicated Service Advisor team, driving exceptional customer journeys in a luxury retail environment. You will report to the Service Manager, own performance, coach your team, and collaborate with the dealership to deliver sustained financial and customer satisfaction results.

Join a high-performing, award-winning team committed to developing talent, delivering premium service, and upholding the

Qualifications

• Strong customer service background with a track record of leading teams.
• Ability to coach, develop and empower staff to achieve targets.
• Commercial mindset with focus on service profitability and customer satisfaction.

Responsibilities

• Lead, coach and inspire the Service Advisors to deliver high performance.
• Own front-of-house operations and the customer journey.
• Collaborate with Service Manager to improve financial performance of the department.
• Protect and enhance top-tier customer satisfaction metrics.
• Uphold first-time-right service standards across the team.
• Develop team through coaching, feedback and recognition.
• Work cross-functionally across the dealership to ensure a cohesive customer experience.
• Lead by example with energy and accountability every day.

Skills

Customer service leadership

Team development

Commercial acumen

Job description

Customer Service Manager

At Land Rover Knutsford, we believe that great customer experiences do not happen by accident. They happen when passionate people, great leadership and high standards come together.

We are an award-winning business with a proven track record of delivering an upper-quartile customer experience, and we are looking for an ambitious, energetic and customer-focused Customer Service Manager to help us continue raising the bar.

Reporting directly to the Service Manager, you will take ownership of our front-of-house operation and Service Advisor team, while playing a key role in driving the financial performance of the department.

This is an opportunity to join a high-performing team and make a real impact — developing people, driving performance and ensuring every customer receives an experience that reflects the standards of a modern luxury brand.

What you will be doing

• Lead, coach and inspire our Service Advisors, creating a high-performing and engaged team.
• Take ownership of the front-of-house operation, ensuring a seamless and exceptional customer journey.
• Work closely with the Service Manager to drive the financial performance and profitability of the department.
• Protect and build on our upper-quartile customer satisfaction performance.
• Champion a first-time-right culture and maintain the high standards that have helped make us an award-winning business.
• Develop your team through coaching, feedback and recognition, helping individuals reach their full potential.
• Work collaboratively across the dealership to deliver a consistent and memorable customer experience.
• Lead by example, bringing energy, accountability and a positive attitude every day.

About you

We are looking for someone who loves people, thrives in a fast-paced environment and takes pride in getting things right.

You will have a strong customer service background and proven leadership experience, with the ability to inspire and develop a team. You will also be commercially minded, confident managing performance and motivated by achieving great results.

Above all, you will be passionate about delivering an outstanding customer experience and have the energy, personality and leadership skills to bring people with you.

What we offer

The role comes with a company car, alongside the opportunity to develop your career within an award-winning business with a strong reputation for customer satisfaction.

When applying for this role please consider that we require candidates to have a valid full UK driving license as a minimum requirement for the role.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.