Shop Supervisor

Sue Ryder Care; Horwich; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

27 days holiday rising to 33 with long

Company pension scheme

Staff discount with thousands ofRetail

Refer a Friend £250

Enhanced maternity/paternity pay

Enhanced sick pay

Electric Vehicle Scheme

Healthcare Cash plan

Death in Service

Staff discount 10% online

Structured induction programme

Employee support programme

Job summary

Sue Ryder Horwich shop is seeking a part-time Shop Supervisor to lead the team, drive sales and manage stock. You’ll support the manager, motivate volunteers and help deliver excellent service to customers and donors from the Bolton shop at 77/79 Lee Lane, BL6 7AU.

Shifts start around 8.45am with most shops finishing by 5.15pm, with 1 in 2 weekends on rota. The role offers strong work-life balance, employee benefits and scope to develop leadership skills in a mission-driven charity retail

Qualifications

• Customer service experience
• Previous supervisory experience
• Cash handling or till work experience
• Basic IT skills (emails/instant messaging/video calls)
• Strong organisational skills
• Experience with lone working is desirable

Responsibilities

• Drive sales, income and performance against targets
• Support and motivate the team to deliver excellent customer and donor service
• Build community relationships to generate quality donated stock
• Assist in recruiting, training and retaining volunteers
• Maintain high standards of merchandising, housekeeping and health & safety
• Manage stock and EPOS processes to keep the shop fresh and well presented
• Champion the Sue Ryder brand in-store campaigns and fundraising initiatives

Skills

Customer Service

Supervisory Experience

Cash Handling

IT Skills

Organisational Skills

Lone Working

Job description

Shop Supervisor

Company: Sue Ryder Care Salary: from £12.79 an hour Hours: Part-time Location: Horwich Working pattern: On-site Job type: Permanent Posting date: 12 Nov 2026 Closing date: 25 Nov

Summary

Shop Supervisor

77/79 Lee Lane

Bolton

BL6 7AU

7.5 hours per week inc weekends on rota

£12.79 per hour

Become a part of our story.

Every sale in our 400+ shops helps fund specialist palliative and end-of-life care. For over 70 years, we’ve supported people when it matters most — and we’re looking for a Shop Supervisor to help us continue that work.

You’ll support your manager and team, inspire your community and help drive income for our vital services, while championing creative ways to reduce, reuse and recycle.

We value our people and offer a great work-life balance: 1 in 2 weekends, shifts from 8.45am, most shops finishing by 5.15pm, and Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off.

Bring your leadership skills to a role with real purpose.

You’ll be responsible for

• As Shop Supervisor you will be using your skills and retail experience to help drive sales, income and performance against targets.
• Support and motivate the team to provide excellent service to customers and donors.
• Building strong community relationships to generate quality donated stock.
• Help Recruit, train and retain a committed volunteer team.
• Support in maintaining high standards of merchandising, housekeeping and health & safety.
• Support in managing stock and EPOS processes to keep the shop fresh, seasonal and well presented.
• Championing the Sue Ryder brand, in-store campaigns and national fundraising initiatives.

The ideal candidate would be

We’re looking for ambitious people who are motivated by making a real difference. If you’re keen to learn, grow and develop while helping us ensure everyone gets the support they deserve, you’ll fit right in.

Come and join the team as our Shop Supervisor at our Horwich shop

Sue Ryder Horwich has been established for over 20 years, selling lovely interesting items and all priced very reasonably. We get antiques, vintage and retro clothes, bric-a-brac, and electrical goods donated, so come and have a browse.

Benefits

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme - £250 payment
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.
• Access to Employee support programme

For more of our employee benefits please visit our website: www.sueryder.org/jobs/retail-careers/benefits/

Closing date: 25th Nov

Interview date: 30th Nov

Our commitment to equity, diversity and inclusion

At Sue Ryder, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds, particularly those from Black, Asian and Minority Ethnic communities, LGBTQ+ people, people from lower socio-economic backgrounds and disabled people.

As a Disability Confident Committed employer, disabled applicants who meet the minimum essential criteria will be offered an interview. We also provide reasonable adjustments throughout our recruitment process to ensure everyone has the opportunity to participate fully.

Minimum Essential Criteria Customer Service Experience Previous supervisory Experience Cash Handling/Till work Basic IT skills (emails/instant messaging/video calls) Organisational Skills Lone working experienceDesirable Criteria High street retail/leisure/hospitality background KPI and target experience Charity retail Health & Safety knowledge Team Player Key holder/opening/closing Merchandising/Stock rotation