Shop Manager

Webrecruit; Ringwood; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

27 days holiday pro rata plus bank hol

Company pension scheme

Staff discount with thousands of shops

Refer a Friend £250

Enhanced maternity/paternity pay

Enhanced sick pay

Electric Vehicle Scheme

Healthcare cash plan

Death in Service benefit

Staff discount 10% online

Induction and development programs

Employee support programme

Job summary

Sue Ryder is seeking a Shop Manager for the Ringwood shop. The role is 30 hours per week on a rota including weekends, on a fixed-term maternity cover. Salary is £13.19 per hour. You will lead the team, drive sales and strengthen community relationships to support our charitable work.

The ideal candidate will have customer service and people management experience, strong IT skills, and the ability to recruit and coach volunteers while maintaining merchandising and safety standards.

Qualifications

• Customer service experience is essential.
• Experience managing people, including reviews and volunteer recruitment.
• Familiarity with KPIs and working toward targets.
• Strong IT skills for admin, emails, chat/video calls.
• Organised, able to work independently.
• Comfortable lone working in a retail setting.

Responsibilities

• Drive sales, income and performance against targets.
• Lead and motivate the team to deliver excellent customer and donor service.
• Build community relationships to generate donated stock.
• Recruit, train and retain a volunteer team.
• Maintain high standards of merchandising, housekeeping and health & safety.
• Manage stock and EPOS processes to keep the shop fresh and well presented.
• Champion the Sue Ryder brand in-store campaigns and fundraising initiatives.

Skills

Customer service experience

People management experience

KPI and targets experience

Strong IT skills

Organisational skills

Lone working experience

Tools

EPOS systems

Job description

Shop Manager

20 Meeting House Precinct

Ringwood

BH24 1EY

30 hours per week inc weekends on rota - FTC - maternity cover

£13.19 per hour

Become a part of our story.

Every sale in our 400+ shops helps fund specialist palliative and end-of-life care. For over 70 years, we've supported people when it matters most - and we're looking for a Shop Manager to help us continue that work.

You’ll lead your team, inspire your community and drive income for our vital services, while championing creative ways to reduce, reuse and recycle.

We value our people and offer a great work-life balance: 1 in 2 weekends, shifts from 8.45am, most shops finishing by 5.15pm, and Christmas Eve, Christmas Day, Boxing Day and New Year's Day off.

Bring your leadership skills to a role with real purpose.

You’ll be responsible for...

• Driving sales, income and performance against targets.
• Leading and motivating your team to deliver excellent customer and donor service.
• Building strong community relationships to generate quality donated stock.
• Recruiting, training and retaining a committed volunteer team.
• Maintaining high standards of merchandising, housekeeping and health & safety.
• Managing stock and EPOS processes to keep the shop fresh, seasonal and well presented.
• Championing the Sue Ryder brand, in-store campaigns and national fundraising initiatives.

The ideal candidate would be...

We’re looking for ambitious people who are motivated by making a real difference. If you’re keen to learn, grow and develop while helping us ensure everyone gets the support they deserve, you’ll fit right in.

Come and join the team at our Ringwood shop

Selling a varied range of clothing, homeware, new goods and other items, our Sue Ryder Ringwood shop is the largest charity shop in the area.

Minimum Essential Criteria

• Customer Service Experience
• People management experience (reviews/1:1/volunteer recruitment/team meetings)
• KPI and target experience
• Strong IT skills (Admin/emails/instant messaging/video calls)
• Organisational Skills
• Lone working experience

Desirable Criteria

• High street retail or charity retail managerial experience
• Health and Safety Knowledge
• Minimal Microsoft Office packages or equivalent
• High street retail/leisure/hospitality background
• Merchandising/Stock rotation

Benefits

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme - £250 payment
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.
• Access to Employee support programme

For more of our employee benefits please visit our website: www.sueryder.org/jobs/retail-careers/benefits/

Closing date: 24th Nov

Interview date: 2nd Dec

Our commitment to equity, diversity and inclusion

At Sue Ryder, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds, particularly those from Black, Asian and Minority Ethnic communities, LGBTQ+ people, people from lower socio-economic backgrounds and disabled people.

As a Disability Confident Committed employer, disabled applicants who meet the minimum essential criteria will be offered an interview. We also provide reasonable adjustments throughout our recruitment process to ensure everyone has the opportunity to participate fully.