Shop Assistant

Webrecruit; St Helens; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

27 days holiday + bank holidays

Company pension

Staff discount

Refer a Friend £250

Enhanced maternity/paternity pay

Enhanced sick pay

Healthcare cash plan

Death in Service

EV scheme

Job summary

Sue Ryder in St Helens is seeking a Shop Assistant to support our team at St Helens Retail Park. This part-time role focuses on delivering excellent customer service, driving donations, and maintaining shop standards in a busy retail setting.

You will work 15 hours per week, including weekends on a rota, with shifts starting around 8.45am and finishing by 5.15pm. The position offers a values-driven environment and the chance to contribute to our mission.

Qualifications

• Customer service experience is essential.
• Cash handling/tTill experience recommended.
• Basic IT skills (emails, messaging, video calls).
• Strong organisational abilities and reliability.
• Ability to work alone when required.

Responsibilities

• Drive sales, income and performance against targets.
• Deliver excellent service to customers and donors.
• Help build community relationships to generate donations.
• Maintain high merchandising, housekeeping and health & safety standards.
• Support stock management and EPOS processes to keep shop fresh.
• Promote Sue Ryder campaigns and fundraising initiatives.

Skills

Customer service

Cash handling

IT skills

Organisational skills

Lone working

Job description

Shop Assistant

St Helens Retail Park

5 Peasley Cross Lane

St Helens

WA9 1JJ

15 hours per week (3 days) inc weekends on rota

£12.71 per hour

Become a part of our story.

Every sale in our 400+ shops helps fund specialist palliative and end-of-life care. For over 70 years, we’ve supported people when it matters most — and we’re looking for a Shop Assistant to help us continue that work.

You’ll support your manager and team, inspire your community and help drive income for our vital services, while championing creative ways to reduce, reuse and recycle.

We value our people and offer a great work-life balance: 1 in 2 weekends, shifts from 8.45am, most shops finishing by 5.15pm, and Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off.

Bring your customer service skills to a role with real purpose.

You’ll be responsible for…

• As Shop Assistant you will be using your skills and retail experience to help drive sales, income and performance against targets.
• provide excellent service to customers and donors.
• Help build strong community relationships to generate quality donated stock.
• Support in maintaining high standards of merchandising, housekeeping and health & safety.
• Support in managing stock and EPOS processes to keep the shop fresh, seasonal and well presented.
• Championing the Sue Ryder brand, in-store campaigns and national fundraising initiatives.

The ideal candidate would be…

We’re looking for ambitious people who are motivated by making a real difference. If you’re keen to learn, grow and develop while helping us ensure everyone gets the support they deserve, you’ll fit right in.

Come and join the team as our Shop Assistant at our St Helens shop

Located in St Helen's Retail Park, our friendly shop has a great selection of clothing, accessories, books, music and electricals.

Minimum Essential Criteria

• Customer Service Experience
• Cash Handling/Till work
• Basic IT skills (emails/instant messaging/video calls)
• Organisational Skills
• Lone working experience

Desirable Criteria

• High street retail/leisure/hospitality background
• KPI and target experience
• Team Player
• Merchandising/Stock rotation

Benefits

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme - £250 payment
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.
• Access to Employee support programme

For more of our employee benefits please visit our website: www.sueryder.org/jobs/retail-careers/benefits/<

Closing date: 24th November

Interview date: 30th November

Our commitment to equity, diversity and inclusion

At Sue Ryder, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds, particularly those from Black, Asian and Minority Ethnic communities, LGBTQ+ people, people from lower socio-economic backgrounds and disabled people.

As a Disability Confident Committed employer, disabled applicants who meet the minimum essential criteria will be offered an interview. We also provide reasonable adjustments throughout our recruitment process to ensure everyone has the opportunity to participate fully