Shop Supervisor

Sue Ryder Care; Cheltenham; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

27 days holiday pro rata + bank hols

Company pension scheme

Staff discount with retailers

Refer a Friend £250

Enhanced maternity/paternity/adoption

Job summary

Sue Ryder Care is seeking a Shop Supervisor in Cheltenham to help drive sales and support the team in delivering excellent service. The role involves engaging with customers and donors, building community links for stock donations, and supporting volunteer recruitment and training.

It emphasizes maintaining shop standards and promoting fundraising initiatives. The position is part-time, on-site, with a focus on meeting targets while providing a great customer experience and contributing to Sue

Qualifications

• Customer service experience required.
• Previous supervisory experience preferred.
• Cash handling/t till work experience advantageous.
• Basic IT skills (email, messages, video calls).
• Strong organisational skills essential.
• Experience working alone or unsupervised in shifts.

Responsibilities

• Drive sales, income and performance against targets.
• Support and motivate the team to deliver excellent customer service.
• Build community relationships to generate donated stock.
• Recruit, train and retain a volunteer team.
• Maintain high merchandising, housekeeping and health & safety standards.
• Manage stock and EPOS processes to keep shop presentable.
• Promote the Sue Ryder brand and fundraising campaigns.

Skills

Customer Service

Supervisory Experience

Cash Handling

IT Skills

Organisational Skills

Lone Working

Job description

Shop Supervisor

Company: Sue Ryder Care

Salary: from £12.79 an hour

Hours: Part-time

Location: Cheltenham

Working pattern: On-site

Job type: Permanent

Posting date: 12 Nov 2026

Closing date: 26 Nov 2026

Every sale in our 400+ shops helps fund specialist palliative and end-of-life care. For over 70 years, we’ve supported people when it matters most — and we’re looking for a Shop Supervisor to help us continue that work.

You’ll support your manager and team, inspire your community and help drive income for our vital services, while championing creative ways to reduce, reuse and recycle.

We value our people and offer a great work-life balance: 1 in 2 weekends, shifts from 8.45am, most shops finishing by 5.15pm, and Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off.

Bring your leadership skills to a role with real purpose.

Responsibilities

• As Shop Supervisor you will be using your skills and retail experience to help drive sales, income and performance against targets.
• Support and motivate the team to provide excellent service to customers and donors.
• Building strong community relationships to generate quality donated stock.
• Help Recruit, train and retain a committed volunteer team.
• Support in maintaining high standards of merchandising, housekeeping and health & safety.
• Support in managing stock and EPOS processes to keep the shop fresh, seasonal and well presented.
• Championing the Sue Ryder brand, in-store campaigns and national fundraising initiatives.

The ideal candidate would be…

We’re looking for ambitious people who are motivated by making a real difference. If you’re keen to learn, grow and develop while helping us ensure everyone gets the support they deserve, you’ll fit right in.

Come and join the team as our Shop Supervisor at our Bath Road, Cheltenham shop

We are a popular shop on the Bath Road selling premium clothing, bric-a-brac and we also have a popular vintage and retro department. The Sue Ryder Bath Road shop is a welcoming and friendly shop, close to Sue Ryder Leckhampton Court Hospice, and has been open for over 25 years.

Essential requirements

• Minimum Essential Criteria
• Customer Service Experience
• Previous supervisory Experience
• Cash Handling/Till work
• Basic IT skills (emails/instant messaging/video calls)
• Organisational Skills
• Lone working experience
• Desirable Criteria
• High street retail/leisure/hospitality background
• KPI and target experience
• Charity retail
• Health & Safety knowledge
• Team Player
• Key holder/opening/closing
• Merchandising/Stock rotation

Benefits

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme - £250 payment
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.
• Access to Employee support programme

For more of our employee benefits please visit our website: www.sueryder.org/jobs/retail-careers/benefits/

Our commitment to equity, diversity and inclusion

At Sue Ryder, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds, particularly those from Black, Asian and Minority Ethnic communities, LGBTQ+ people, people from lower socio-economic backgrounds and disabled people.

As a Disability Confident Committed employer, disabled applicants who meet the minimum essential criteria will be offered an interview. We also provide reasonable adjustments throughout our recruitment process to ensure everyone has the opportunity to participate fully.

Proud member of the Disability Confident employer scheme

Interview date: 4th December

Closing date: 26 Nov 2026