Shop Manager (Thornliebank)

The Prince & Princess of Wales Hospice; Glasgow; Remote; GBP 14,000 - 17,000; Part time

Job summary

The Prince & Princess of Wales Hospice in Glasgow is seeking a Shop Manager for our Thornliebank store. This role is 22.5 hours per week with a salary of £15,208 per annum. You will lead volunteers, maximise sales and ensure a welcoming shopping environment.

You will manage stock, merchandising, cash handling, and community engagement to fund hospice care. Experience in supervising a team and delivering excellent customer service is essential.

Qualifications

• Experience managing or supervising a team.
• Strong communication and organisational abilities.
• A positive, flexible and proactive approach.
• The ability to motivate and support volunteers.

Responsibilities

• Drive sales and achieve income targets.
• Manage stock, merchandising and shop presentation.
• Deliver exceptional customer service.
• Manage cash handling and banking procedures.
• Ensure compliance with health and safety and retail procedures.
• Promote the Hospice within the local community.

Skills

Team management

Communication

Organisational abilities

Volunteer motivation

Job description

Hours: 22.5hrs per week (3 days over 6 days)

Salary: £15,208 per annum

The Prince & Princess of Wales Hospice is a well-established charity located within Bellahouston Park, Glasgow. The hospice provides specialist palliative care for people with a life-limiting, progressive illness, and support for their families and carers.

Are you an experienced retail professional with a passion for delivering excellent customer service and making a difference in your local community?

The Prince & Princess of Wales Hospice is seeking an enthusiastic and driven Shop Manager to help lead our retail store in Thornliebank. This is more than just a retail role. It's an opportunity to inspire volunteers, delight customers, and drive sales that directly support outstanding hospice care for local patients and their families.

Every donation, every sale, and every customer interaction helps fund vital services across our communities. If you're ambitious, people-focused, and excited by the challenge of building a successful new store from the ground up, we'd love to hear from you.

About the Role

As Shop Manager, you will be responsible for the day-to-day running of the shop, maximising sales and profitability, and ensuring an excellent experience for customers and donors alike. You will lead and support a dedicated team of volunteers, helping to create a welcoming and successful retail environment.

Key responsibilities include:

• Driving sales and achieving agreed income targets
• Managing stock, merchandising and shop presentation
• Delivering exceptional customer service
• Managing cash handling and banking procedures
• Ensuring compliance with health and safety and retail procedures
• Promoting the Hospice within the local community

About You

We are looking for someone who has:

• Experience managing or supervising a team
• Strong communication and organisational abilities
• A positive, flexible and proactive approach
• The ability to motivate and support volunteers

Experience in charity retail would be advantageous but is not essential.

Why Join Us?

Working with The Prince & Princess of Wales Hospice means becoming part of a compassionate organisation dedicated to providing specialist palliative care and support to patients and families. Every sale made in our shops helps fund our vital services.

If you are passionate about retail, people, and making a real difference, we'd love to hear from you.

Closing date for applications: Friday 9 October 2026

The Hospice is an Equal Opportunities employer and we make appointments on merit.

We welcome applications from women and men of any ethnic group, religious belief, marital status and sexual orientation, or who have disabilities.

Our premises have wheelchair access and are a smoke-free zone.

This position is subject to a Disclosure Scotland check.