Assistant Shop Manager

Chest Heart & Stroke Scotland; Helensburgh; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Company pension scheme

Generous annual leave entitlement

Life assurance

Colleague welfare support

Job summary

Chest Heart & Stroke Scotland (CHSS) is seeking an Assistant Shop Manager in Helensburgh to lead a volunteer retail team and drive community engagement while meeting performance targets. You will be instrumental in making the shop a welcoming, impactful space that supports CHSS’s mission across Scotland.

The role offers flexible working within standard hours (10:00–17:00) and the opportunity to contribute ideas that shape the shop’s success and community impact.

Qualifications

• Experience leading a retail team, preferably with volunteers.
• Ability to motivate and manage community-focused initiatives.
• Creativity and willingness to implement shop-floor improvements.

Responsibilities

• Lead a passionate retail team of volunteers in Helensburgh.
• Drive community engagement and achieve key performance targets.
• Bring creativity and innovation to the shop floor.

Skills

Retail leadership

Volunteer management

Community engagement

Job description

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Reference: SEP20262286

Expiry date: 22:59, Wed, 14th Oct 2026

Location: Helensburgh

Benefits: CHSS colleagues enjoy a variety of organisational benefits including Company pension scheme, generous holiday allowance, company sick pay, colleague welfare support and life assurance.

Every day, people across Scotland are adjusting to life following a diagnosis of a chest or heart condition, after experiencing a stroke or dealing with Long Covid. At Chest Heart & Stroke Scotland (CHSS), Scotland's leading health charity, we're working to ensure there is No Life Half Lived, and you could play a vital role in making that happen.

We provide a range of services, notably through our Community Healthcare Support Service, which delivers supported self-management and recovery services across Scotland.

By joining CHSS as Assistant Shop Manager, you’ll have a real opportunity to help people move beyond simply surviving, towards managing their health, regaining confidence and independence and connecting with their communities.

About the Role

Our Assistant Shop Managers don’t just help running a shop - they help transform lives!

Can you?

• Lead and inspire a passionate retail team of volunteers in our vibrant NEW Helensburgh store
• Drive community engagement and deliver key performance targets
• Bring creativity and innovation to the shop floor - your ideas matter here
• Be a vital part of a charity that’s changing lives every single day

Why Join CHSS?

At CHSS, you'll be joining a charity where your work has a genuine impact on people's lives across Scotland.

Our colleagues describe working at CHSS as rewarding, fulfilling, impactful, friendly and inclusive, reflecting both the purpose of our work and the supportive culture we continue to build together.

We value people with different experiences, skills and perspectives. Our colleagues join us at many stages of their careers, from those taking their first steps into employment, to professionals seeking a new challenge, people changing sectors, and those looking to use their experience in a purpose-driven organisation. What unites us is a shared commitment to improving the lives of people across Scotland.

What We Can Offer You

Working at CHSS means being part of a passionate organisation that makes a real difference every day. We offer:

• A rewarding, positive and supportive work environment
• Company pension scheme
• Generous annual leave entitlement
• Life assurance

For full range of our benefits, please see the Benefit Summary document attached to our advert.

Flexible Working

CHSS also supports flexible recruitment through Working Families and we are Happy to Talk Flexible Working. While we encourage flexibility wherever possible, please note that our Retail Shop roles operate within set business hours of 10:00 am to 5:00 pm to meet the needs of the business.

Safeguarding and Equality

In line with our commitment to safeguarding, this role is subject to a Basic Disclosure check.

CHSS is committed to equity, diversity and inclusion and to creating an environment free from unlawful discrimination. We welcome applications from all suitably qualified candidates and aim to ensure that no applicant, volunteer or colleague is treated unfairly because of their background or circumstances.