Shop Manager

Bolton Hospice; Bolton; On-site; GBP 24,463 - 26,092; Full time

Job summary

A local charity organization in the UK is looking for a Shop Manager to lead their charity shop in Bolton. Responsibilities include driving sales, managing staff and volunteers, and ensuring excellent customer service. Candidates should have strong retail experience, great communication skills, and the ability to motivate a diverse team. This position offers flexible hours and a salary range of £24,463 - £26,092 per annum. Applications must be received by March 1, 2026.

Qualifications

• Strong customer service and communication skills.
• Ability to organise and prioritise workload in a fast-paced environment.
• Experience working with and motivating volunteers.
• Understanding of health and safety in a retail setting.

Responsibilities

• Maximise income for Bolton Hospice through effective charity shop management.
• Drive sales and profitability while maintaining high presentation standards.
• Handle customer feedback professionally and meet financial targets.
• Ensure health, safety, and security procedures are followed.

Skills

Retail experience

Customer service skills

Communication skills

IT skills

Ability to motivate volunteers

Job description

To maximise profit for Bolton Hospice through the effective operational management of our charity shop in Newport Street, leading and motivating staff and volunteers to deliver an excellent customer experience.

WTE Salary £24,463 - £26,092 per annum

22.5 – 37.5 hours per week

(P/T or F/T considered)

Flexibility and weekend working required

The Role

We are looking for an enthusiastic Shop Manager to maximise income for Bolton Hospice through the effective day-to-day management of a busy charity shop. You will be responsible for driving sales and profitability, maintaining high standards of presentation and customer service, and ensuring strong stock control, pricing and gift aid processes. Working closely with volunteers, colleagues and donors, you will create a welcoming, well‑organised shop environment, handle customer feedback professionally, meet financial targets and ensure health, safety and security procedures are followed.

What you need

The ideal candidate will have retail experience, strong customer service and communication skills, and the ability to organise and prioritise their workload in a fast‑paced environment. You will be confident working with and motivating volunteers from diverse backgrounds, with good IT skills and an understanding of health and safety in a retail setting. Experience in the charity sector, achieving financial targets and managing volunteers is desirable. You will be self‑motivated, flexible, a strong team player, and committed to the values and mission of Bolton Hospice, with a full driving licence and willingness to travel as required.

Closing Date for Applications: Sunday 1st March 2026

Interviews will be scheduled for Tuesday 10th March 2026

Please note previous applicants need not apply.

This vacancy may close early if sufficient applications are received.

For an informal discussion about the role and working for Bolton Hospice, please email a request to [e-mail] and a member of the team will be in touch.

Bolton Hospice welcomes applications from all sections of the community, regardless of age, disability, sex, race, religion or belief, marital status or sexual orientation. Any appointment will be made on merit alone. Any offer of employment for this post will be subject to a satisfactory DBS check. Bolton Hospice has a No Smoking Policy.