Assistant Shop Manager

Helen & Douglas House; Chesham; On-site; GBP 7,900 - 10,000; Part time

Job summary

Helen & Douglas House in Chesham is seeking an Assistant Manager for our charity shop. The role focuses on leading volunteers, processing donations, merchandising stock, and delivering excellent customer service to shoppers.

The permanent part‑time position is 15 hours per week with weekend flexibility. Full training is provided; hospitality, retail, or charity shop experience is valuable. You’ll be supported by the shop manager and area manager to meet targets.

Qualifications

• Experience in hospitality, high street retail or charity retail is helpful.
• Role involves training; willingness to learn new skills is important.
• Good eye for detail, strong organisational skills, and ability to manage volunteers.

Responsibilities

• Assist the shop manager in daily operations.
• Lead and coordinate volunteer teams across shifts.
• Merchandise stock on the shop floor and process donations.
• Deliver great customer service to shoppers.

Skills

Volunteer management

Stock merchandising

Customer service

Hospitality experience

Job description

Join us as an Assistant Manager in our Chesham shop and become and ambassador for our charity. We have a permanent part time position available working 15 hours a week.
You will join a busy shop working alongside a team of paid staff and volunteers helping to maximise the shop sales profits. Manual handling is a core component of the role, handling donations through the stages of processing & helping to merchandise stock on the shop floor. Great customer service is crucial to what we do so previous experience in hospitality, High Street Retail or ideally Charity Retail would help you hit the ground running.
Full training is provided. We are keen to work with people who have the right attitude so willingness to learn specific skills is equally as important as past experience. To thrive in this role you will need a good eye for detail, strong organisational skills and capability to manage volunteer teams in a variety of situations. You will be supported by the shop manager and area manager to achieve your objectives in these areas.
Our Chesham shop trades 7 days a week. The role is flexible in terms of weekend work. The position could be for Sat/Sun work only or if preferred for weekend work to be shared amongst team members on a rota basis. Flexibility is required as working patterns will change regularly due to the needs of the business and levels of volunteers available to work.
We are committed to getting the best out of our applicants and employees and we have therefore made the commitment to sharing interview questions prior to the interview. Interviews will be conducted virtually via Microsoft Teams.