Shop Manager

Salvation Army Trading Company; United Kingdom; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Top employer recognition

Great benefits package

Job summary

Salvation Army Trading Company is seeking a Manager to run a shop day-to-day, delivering excellent customer service, handling donors, and ensuring donations are prepared for the shop floor.

You will recruit and coordinate volunteers, establish links with local businesses and the community, and contribute to a mission-driven charity that has been recognised as a top employer with great benefits.

Qualifications

• Experience in customer service and team leadership.
• Ability to recruit and coordinate volunteers.
• Good relationship building with local businesses.

Responsibilities

• Oversee day-to-day shop operations and customer service.
• Prepare and sort donations for display on the shop floor.
• Recruit, train and manage volunteers.
• Build community links with local businesses and organisations.

Job description

This is a Permanent , Full time vacancy that will close in 10 days at 23:59 BST .

The Vacancy

• Do you want to work for a company that has been named in TheUK's Top 25 Best Large Company to work for and Charity's Top 5 Best Organisationto work for by Best Companies Ltd?
• Do you want to work for a company, that passionately cares about its colleagues, stakeholders and the planet, and is the current recipient of the prestigious Charity Retailer of the Year award?
• Do you want to work for a company that is different, exciting, innovative and extremely successful within the charity retail market?
• Would you like to have some amazing benefits such as a virtual GP service, fantastic pension scheme and a starting holiday entitlement of 26days plus bank holidays?
• Do you need a new challenge that not only helps you to develop your skills, but is integral to the community?
• Did we mention, there is no evening or Sunday working too?!
• Our managers lead from the front and takes their colleagues and customers on an amazing journey!
• Do you have excellent customer service skills, innovative ideas, are dynamic by nature and want the autonomy of running your very own shop?

As the Manager you will be responsible for the day to day running of the shop. Customer service is our priority, from dealing with donors and customers to making sure the shop is welcoming and inviting. In addition to this you will be expected to ensure that the donations are prepared and sorted ready for the shop floor. This role will involve a significant amount of manual handling.

In addition to a number of paid employees you must be able to recruit and maintain a bank of skilled and general volunteers who will be able to collect and sort and prepare donationsfor sale as well asgivingour customersthe service that they deserve.

This role will also include establishing links with local businesses, Salvation Army Corps and individuals within the community, not only to provide donations but who can volunteer time to offer skills and train other people.

All key responsibilities and desirable skills can be found on the Job Description when you apply.

If you :

• Are resilient, supportive, caring, hands on and enthusiastic
• Possess a positive attitude in delivering exceptional customer service
• Take pride in everything that you do in order to maintain the high standards that we promise to our colleagues, stakeholders and ourselves
• Have a dynamic leadership style with an appetite for success
• Have a passion for developing people
• Possess fantastic ideas for partnerships to deliver re-use and repair services with the local connections and knowledge to make them happen
• Have a keen interest in the environment