Shop Supervisor (Roundhay)

St George’s Crypt; Greater London; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

St George’s Crypt is seeking a Shop Supervisor for the Roundhay Shop to oversee daily operations, logistics, and health and safety. You will lead volunteers, manage stock, and ensure excellent customer service while promoting the charity’s aims within the local community.

The role is permanent and on-site in Leeds, with safeguarding responsibilities and a focus on supporting the charity’s mission to help homeless people. Starts ASAP with ongoing duties.

Qualifications

• Experience in a charity or retail environment is essential.
• Ability to manage volunteers and provide good customer service.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee daily shop operations and stock presentation.
• Manage volunteers, rota planning and recruitment support.
• Ensure high standards of customer service and safety.
• Promote Gift Aid and maximise shop income.
• Maintain shop appearance and display fresh stock.

Skills

Retail experience

Customer service

Communication skills

Teamwork

Flexibility

Numerate and literate

Tools

EPOS system

Microsoft Office

Job description

We're looking for a Shop Supervisor at our Roundhay Shop to oversee the day-to-day operations of the Donation Centre, including logistics, clearance shop and health and safety.

Contract

Permanent

Hours

Start Date

ASAP

Location

St. George's Crypt Roundhay Shop, 57 Street Lane, LS8 1AP, Leeds

Application Deadline

16th September 2026

About the Charity

‘Ending Homelessness, Restoring Lives, and Sharing God’s Love.’

Rooted in Christian compassion, our mission is to ensure that every person in Leeds has access to shelter, support, and dignity - regardless of background - through compassionate care on their journeys out of homelessness.

About Our Employees

The twin objectives of St George’s Crypt are the relief of hardship and poverty among those living with homelessness, poverty and addiction in the city of Leeds and beyond; and the advancement of the Christian religion for public benefit. Therefore, it is key for the employees and volunteers of the Crypt to be sympathetic to the Christian faith which underpins all our work.

Safeguarding Responsibilities

Enforcing the company’s safeguarding policy.

Being alert to and recognising welfare issues, being sure to challenge poor practice.

Sharing appropriate information with relevant people.

Continually working with the families of residents and service users, sharing information and contributing to plans if a concern is investigated.

Ensuring that all staff having contact with children, vulnerable adults and/or their families have received appropriate training on safeguarding issues.

To Understand and implement working practices set by the Safeguarding Adults and Children Board.

To understand and implement working standards set by the domestic violence and abuse quality mark documentation.

Charity Wide Responsibilities

Model the Christian values of forgiveness and compassion in communicating with all staff, volunteers, and clients.

Value and respect the prayer life that underpins the work of the Charity.

Recognise the holistic needs of all service users both practical and spiritual and either respond directly or refer as appropriate.

Be willing to advocate the Charity to other churches and organisations.

Attend training courses and conferences in order to maintain personal development as agreed with Line Manager.

Due to the nature of the role and the workplace, the post holder must be over 18 years of age.

Job Purpose

To generate income for the Charity by leading a team of volunteers in the running of one of the charities charity shop and promoting the aims of the charity to the local community. This operation is key to the income generation for all of St George’s Crypt retail.

Key Job Role Responsibilities and Main Tasks

To effectively manage the shop operation, implementing processes to ensure that the potential of the shop and operation as a whole is maximised.

To maximise shop income meeting the agreed sales targets and maximising Gift Aid and ensure that direct costs are kept to a minimum.

Ensure the smooth and effective acceptance of donations from the public and actively source donated stock from the local community, always promoting Gift Aid.

Oversee the sorting of stock and preparation.

Identify high value items for best resale price.

To manage the storage of stock and ensure that it is prepared for sale in a safe environment.

To oversee the recycling of stock where appropriate and manage the recycling collection for all shops recycling.

Manage the shop in the day to day operation, ensuring the highest standards of shop appearance are met, while ensuring that new stock is put on display frequently and stock is rotated to other shops within the charity when required.

Display merchandise in an attractive manner.

To ensure that the premises are welcoming, kept clean and tidy.

Ensuring the highest standards of customer service are met at all times

Deal sympathetically with and provide information to members of the pubic, where necessary directing those in need of further sources of help.

Assist the Head of Retail in ensuring the shop competes legally and effectively in the local market while continuing to serve the local community.

Assist with regular social media content to advertise shop and products.

Assist with the recruitment and induction of volunteers.

To supervise, train colleagues and volunteers and maintain adequate staffing/volunteer levels to open the shop as advertised.

Monitor the performance of volunteers, drawing up a weekly volunteer rota to ensure the continuous operation of the shop.

Provide cover for staff as necessary and as directed by the Head of Retail

Assist in managing the upkeep and security of the premises and in emergency situations liaise with the Head of Infrastructure or Head of Retail for any emergency repairs

Assist managing all Health & Safety issues in the shop in accordance with St George’s Crypt policies and procedures.

Assist in managing the movement, security and accounting of cash in accordance with the St George’s Crypt policies and procedures. Ensuring that takings are kept secure and banked on a regular basis.

Assist in updating the Head of Retail’s office on all aspects of shop operations, including, but not restricted to, property, security, health & safety, in accordance with St George’s Crypt policies and procedures.

Update the Head of Retail on all aspects of shop operations that occur while the Head of Retail is absent, including, but not restricted to, staff, property, security and health & safety.

Ensure all administrative tasks required by St George’s Crypt or delegated by the Head of Retail are completed correctly and on time.

Person Specification

Essential Charity Wide

• Flexible attitude towards working arrangements
• Professional attitude and approach
• Ability to list and carry heavy items
• Ability to work on own initiative
• Ability to efficiently and effectively work with others
• Excellent communication skills – both face to face, online and over the phone
• Has a polite and friendly attitude and be approachable
• Enjoy working with people
• Customer focused – ability to understand the needs of the customer
• Flexible towards working arrangements
• Numerate and literate
• Ability to use Microsoft Office programs
• Experience of using a EPOS system
• Experience of working in a retail environment
• Experience of working within a charity environment
• Experience of working with volunteers