Assistant Retail Manager

Salvation Army Trading Company; Sunderland; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

26 days annual leave

Virtual GP Service

Excellent Pension Scheme

Company Sick Pay

25% discount on all full-priced products

Wellbeing Commitment

Job summary

Salvation Army Trading Company is seeking an Assistant Manager in Sunderland. This permanent, full-time position involves supporting daily operations, including managing donations, collections, and staff recruitment. Ideal candidates will have a positive attitude, excellent customer service skills, and a passion for sustainability.

The role offers 26 days of annual leave, a defined contribution pension scheme, and access to a virtual GP service. Join us in making a positive impact!

Qualifications

• Resilient, supportive, caring, enthusiastic and hands-on.
• Desire to make a positive change and maintain high standards.
• Passion for developing people and for the environment and sustainability.

Responsibilities

• Support the manager in day-to-day operations of the centre.
• Manage repair and reuse service and divert waste from landfill.
• Recruit, train and manage volunteers and staff.

Skills

Customer service skills

Positive attitude

Resilience

Job description

This is a Permanent, Full time vacancy that will close in 13 days at 23:59 BST.

About the role

As the Assistant Manager you will support the manager in the day‑to‑day running of all areas of the business. This includes receiving donations, organising collections, processing and delivering goods, operating a repair and reuse service, responding to queries, opening and closing the centre, and recruiting and training volunteers and staff.

Responsibilities

• Support the manager in day‑to‑day operations of the centre.
• Organise donations, collections and processing of goods for local stores and the premises.
• Manage repair and reuse service and divert waste from landfill.
• Respond to customers, head office and team queries.
• Open and close the centre.
• Recruit, train and manage volunteers and staff.

Qualifications & qualities

• Resilient, supportive, caring, enthusiastic and hands‑on.
• Positive attitude and excellent customer service skills.
• Desire to make a positive change and maintain high standards.
• Adaptable and able to think on your feet.
• Passion for developing people and for the environment and sustainability.
• Engaging personality and desire to succeed.

All Assistant Managers will be required to complete DBS Check.

We are an equal opportunities employer and welcome applications from all sectors. Please be aware that this advert may close sooner than the closing date in extreme circumstances.

Company Benefits

• Annual Leave: Starting at 26 days plus bank holidays, with the ability to buy an extra week.
• Virtual GP Service: Phone consultations available 24/7, video consultations 8 am–10 pm.
• Excellent Pension Scheme: Defined Contribution Scheme, company matches up to 6 %, life assurance of 3× salary.
• Company Sick Pay: Paid from the end of probation and increases with tenure.
• Discounts: 25 % discount on all full‑priced products.
• Wellbeing Commitment: Commitment to the wellbeing of our teams.

Registered Company no. 2605817
The Salvation Army registered charity 214779 and in Scotland no. SC009359