Shop Manager

British Red Cross; Llantwit Major; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible working

36 days annual leave

Pension scheme

Retail vouchers

Discounts

Wellbeing support

Learning & Development

Will Writing Service

Death in Service

Cycle2Work

Job summary

British Red Cross in Llantwit Major is seeking a Shop Manager to lead our charity shop and drive a great customer experience. You will manage a team on the shop floor and behind the scenes, set the layout, and ensure the shop reflects our cause.

We are looking for retail supervisory experience and proven leadership with a results-driven mindset. This role offers 35 hours per week in a permanent contract with locality and community impact.

Qualifications

• Retail experience at supervisory level with strong customer service and cash handling.
• Proven leadership to develop and inspire your team.
• Entrepreneurial mindset with ability to hit targets and use initiative.
• Familiarity with PC-based systems and basic IT tasks.

Responsibilities

• Lead a team delivering a brilliant shopping experience for customers.
• Coordinate shop-floor activity and behind-the-scenes tasks.
• Design the shop layout to connect customers with our cause.
• Achieve financial targets and induct/train staff and volunteers.
• Represent the British Red Cross to a high standard.

Skills

Retail supervisory experience

Customer service excellence

People management

IT skills

Tools

PC skills

Job description

About The Role

Shop Manager

Location: Llantwit Major

Salary: £25,458 per annum

Hours: 35 per week

Contract: Permanent

Are you ready to lead the team representing the British Red Cross in your community?

We're in search of an enthusiastic Shop Manager to lead our friendly charity shop. If you're a retail expert with a knack for motivating a team, this role offers a chance to shine! Come join our journey to spread kindness.

"Nothing beats the feeling of the team pulling it out of the bag to excel. Generating funds for a worthwhile charity that helps such a wide range of humans is wonderful." - Nada, Shop Manager

What will a day in the life of a Shop Manager involve?

• Leading a team that provides a brilliant shopping experience for your customers.
• Working on the shop floor, to coordinating activity "behind the scenes", no two days are the same.
• Designing the perfect layout and environment that helps connect your customers to our cause.
• Being responsible for achieving financial targets and inducting, training, and managing new staff and volunteers.
• Representing the British Red Cross to a high standard and embody our core values.

To be a successful Shop Manager, what will you need?

• Retail experience at supervisory level. You can deliver outstanding customer service and are comfortable with organisational and cash handling duties.
• To know how to get the best out of people. With proven management skills, you know how to develop and inspire your team.
• To be an entrepreneur who can work to targets, using your initiative to achieve fantastic results.
• To know your way around a PC and have proven IT skills experience
• To get 'us'. You care about the British Red Cross cause and have the skills and knowledge to promote the shop in your community as the charity retailer of choice.
• Being available for working 5 days out of 7 on a rota basis, between Monday and Sunday.

Interested? The closing date for applications is 23.59 on Wednesday 19th August 2026.

In return for your commitment and expertise, you'll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) plus the option to buy extra leave.
• Pension Scheme: Up to 6% contributory pension.
• Recognition Platform: Managers can reward great work with retail vouchers.
• Discounts: Discounts through our Reward Gateway, Blue Light Card, Tickets for Good, and more.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Learning & Development: A range of career and learning opportunities.
• Will Writing Service: Access to a free will writing service.
• Death in Service: A tax-free lump sum paid to your beneficiary in the event of your death.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be a Disability Confident and Carers Confident employer.

We are dedicated to building an inclusive, equitable and wellbeing-focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti-racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.