Shop Manager

LLOYD'S REGISTER INTERNATIONAL; Lewisham; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Flexible working

Annual leave 36 days

Pension scheme

Recognition platform

Discounts

Wellbeing support

Learning & development

Will writing service

Death in service

Cycle to work

Job summary

British Red Cross seeks a Shop Manager to lead a charity shop and drive excellent customer service. You will supervise staff and volunteers, manage stock, and coordinate activities both on the shop floor and behind the scenes while representing the charity with integrity.

You’ll contribute to fundraising goals, develop your team, and ensure a brilliant shopping experience for the community in a supportive, flexible work environment.

Qualifications

• Retail supervisory experience and strong customer service are required.
• Ability to lead and develop staff and volunteers.
• Proven IT proficiency and cash handling capability.

Responsibilities

• Lead a team to deliver a brilliant shopping experience.
• Coordinate shop floor and back‑office activities.
• Design and maintain an inviting shop layout that supports the charity cause.
• Achieve financial targets and induct/train new staff and volunteers.
• Represent the British Red Cross to high standards.

Skills

Retail supervisory experience

Team motivation

Customer service excellence

IT skills

PC skills

Cash handling

Tools

POS systems

Job description

Are you ready to lead the team representing the British Red Cross in your community?

We're in search of an enthusiasticShopManagerto lead our friendly charity shop. If you're a retail expert with a knack for motivating a team, this role offers a chance to shine! Come join our journey to spread kindness.

"Nothing beats the feeling of the team pulling it out of the bag to excel. Generating funds for a worthwhile charity that helps such a wide range of humans is wonderful.” - Nada, Shop Manager
What will a day in the life of a Shop Manager involve?

• Leading a team that provides a brilliant shopping experience for your customers.
• Working on the shop floor, to coordinating activity “behind the scenes”, no two days are the same.
• Designing the perfect layout and environment that helps connect your customers to our cause.
• Being responsible for achieving financial targets and inducting, training, and managing new staff and volunteers.
• Representing the British Red Cross to a high standard and embody our core values.

• Retail experience at supervisory level. You can deliver outstanding customer service and are comfortable with organisational and cash handling duties.
• To know how to get the best out of people. With proven management skills, you know how to develop and inspire your team.
• To be an entrepreneur who can work to targets, using your initiative to achieve fantastic results.
• To know your way around a PC and have proven IT skills experience
• To get 'us'. You care about the British Red Cross cause and have the skills and knowledge to promote the shop in your community as the charity retailer of choice.

Interested? Theclosingdatefor applications is 23.59 onSunday 27th September 2026. With interviews to follow soon after.
In return for your commitment and expertise, you’ll get:

• Flexible working:Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays:36 days annual leave (including bank holidays) plus the option to buy extra leave.
• Pension Scheme:Up to 6% contributory pension.
• Recognition Platform:Managers can reward great work with retail vouchers.
• Discounts:Discounts through our Reward Gateway, Blue Light Card, Tickets for Good, and more.
• Wellbeing Support:Peer Supporters, CiC (EAP) & Headspace App.
• Learning & Development:A range of career and learning opportunities.
• Will Writing Service:Access to a free will writing service.
• Death in Service: A tax-free lump sum paid to your beneficiary in the event of your death.
• Cycle2Work:Lease a bicycle through the scheme.

We are proud to be a Disability Confident and Carers Confident employer.

We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.