Assistant Manager - Multiple Locations

Salvation Army Trading Company; City of Edinburgh; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Virtual GP

Excellent Pension

26 days holiday

Discount 25%

Wellbeing

Sustainability focus

Job summary

Salvation Army Trading Company Ltd (SATCoL) is seeking an Assistant Manager for a Permanent, Full-time role in Scotland. You will lead the day-to-day shop operations, supervise volunteers, and ensure donations are properly processed for sale.

The role involves significant hands-on work, onboarding new volunteers, and building links with local businesses and the community. You will respond to customer inquiries, support head office, and help maintain SATCoL's high standards.

Qualifications

• Excellent customer service skills and a positive attitude
• Ability to recruit and manage a bank of volunteers
• Experience establishing links with local businesses and community partners
• Hands-on, practical approach with strong organisational skills

Responsibilities

• Oversee day-to-day shop operations in assigned branches
• Ensure donations are processed, sorted and prepared for sale
• Lead volunteer recruitment, training and supervision
• Open and close shops and manage volunteer and staff queries
• Build relationships with donors, volunteers, local businesses and SATCoL teams
• Support on-site shop goals and customer service excellence

Job description

This is a Permanent , Full time vacancy that will close in 11 days at 23:59 BST .

The Vacancy

• Do you want to work for a company that has been independently accredited by Best Companies Ltd as an Outstanding Company to work for?
• Do you want to work for a company, that passionately cares about its colleagues, stakeholders and the planet, and is the current recipient of the prestigious Charity Retailer of the Year award?
• Would you like to have some amazing benefits such as a virtual GP service, fantastic pension scheme and a starting holiday entitlement of 26 days plus bank holidays?
• Do you need a new challenge that not only helps you to develop your skills, but is integral to the community?
• Did we mention, there is no evening or Sunday working too?!
• Our managers lead from the front and takes their colleagues and customers on an amazing journey!
• Do you have excellent customer service skills, innovative ideas and dynamic by nature?

If this is you, read on!

As the Assistant Manager you will be responsible for the day to day running of the shops you are assigned to. Customer service is our priority, from dealing with donors and customers to making sure the shop is welcoming and inviting. In addition to this you will be expected to ensure that the donations are prepared and sorted ready for the shop floor. This role will involve a significant amount of manual handling.

In addition to a number of paid employees, you must be able to recruit and maintain a bank of skilled and general volunteers who will be able to collect and sort and prepare donations for sale as well as giving our customers the service that they deserve.

This role will also include establishing links with local businesses, Salvation Army Corps and individuals within the community, not only to provide donations but who can volunteer time to offer skills and train other people.

This is a very 'hands on' role and you will be expected to respond to queries raised by customers, head office and the team. On a regular basis you will have the responsibility for opening and closing the shops and be involved in the ongoing recruitment and training of volunteers and staff.

All key responsibilities and desirable skills can be found on the Job Description when you apply.

If you :

• Are resilient, supportive, caring, hands on and enthusiastic
• Possess a positive attitude in delivering exceptional customer service
• Want to make a positive change
• Take pride in everything that you do in order to maintain the high standards that we promise to our colleagues, stakeholders and ourselves
• Are adaptable; able to think on your feet
• Have a passion for developing people
• Have a keen interest in the environment and sustainability
• Have an engaging personality, the desire to succeed and be the best you can be

THEN SALVATION ARMY TRADING COMPANY LTD WANTS YOU!

See what some of our colleagues say about us:

'Working at SATCoL is an incredibly rewarding experience. The organisation’s commitment to making a positive impact in communities, paired with the supportive and inclusive work environment, makes every day truly fulfilling.' – LF, Donation Centre Manager

'SATCoL are caring and thoughtful. Always get great support and I am very proud to be part of this company.' – KB, Shop Manager

'Working forSalvation Army Trading Company has been an incredibly rewarding work experience. Not only do I get to contribute to a noble cause by supporting their humanitarian efforts, but I also get to be a part of an inspired, dedicated and supportive employer that’s making a real difference in people's lives.' - GT, Sales Assistant/Driver

We are an equal opportunities employer and welcome applications from all sectors.

Please be aware that this advert may close sooner than the closing date in extreme circumstances.

Company Benefits

Annual Leave

Starting at 26 days plus bank holidays, with the ability to buy an extra week.

Virtual GP Service

Phone consultations available 24 hours a day, 7 days a week, 365 days and video consultations from 8am to 10 pm, 7 days a week.

Excellent Pension Scheme

SATCoL offer a Defined Contribution Scheme, with the company doubling your contributions, up to 6%, and giving you Life Assurance of 3 x your normal salary.

Company Sick Pay

This is paid from the end of your probation period and increases during your employment with us.

Discounts

All colleagues are entitled to a 25% discount of all original, full priced products sold by SATCoL.

Wellbeing Commitment

Our colleagues are our most important asset, and we are committed to the wellbeing of our teams being our single most important issue.

SATCoL offer many more fantastic benefits, please see attachmentfor details.

Why join Salvation Army Trading Company Ltd (SATCoL)?

• Be part of a continually developing and growing company who works tirelessly to help fund The Salvation Army’s vital work with vulnerable people in the UK by raising money.
• Work for a company that cares for its colleagues, stakeholders, community and environment and encourages reuse and recycling through over 240 charity shops and donation centres, and a network of around 8,000 clothing banks.
• We are at the forefront of textile reuse and recycling, and we work closely with our key partners, including some of the biggest retail and online brands. With the support of the British public, we have raised over £80 million over the past 10 years to help the work of The Salvation Army.
• We have a strong and positive culture, led by our values ‘Compassion, Accountability, Respect and Equality’ and our core purpose of ‘enabling mission and providing resource to help the work of The Salvation Army’. We truly CARE.
• We believe in empowering people; therefore, our roles offer lots of independence. Whether you are part of our front-line collections team or our central support function, we encourage autonomy and embrace new ideas.
• Whatever our colleagues’ workplace aspirations, SATCoL supports them at all levels to grow and succeed, believing in internal development and promoting from within wherever possible.
• We value every colleague, no matter what department or role you work in. Inclusivity underpins our strong team ethic and allows for collaborative working to help one another be successful.
• We offer a wide variety of opportunities that offer a range of exciting challenges and new experiences, where no two days are the same.
• Why I Work For SATCoL
• Shop Manager

"I get the opportunity to help people, whether it be a customer with getting a great priced quality second hand item, helping our volunteers to get the best out of themselves or helping The Salvation Army helping people in crisis."

• Why I Work For SATCoL
• Area Collections Manager

"Working for SATCoL offers a great work/life balance, a competitive salary, great benefits, a welcoming team of like-minded individuals and the chance to make a real difference."

• Why I Work For SATCoL

"Working at SATCoL is an incredibly rewarding experience. The organisation’s commitment to making a positive impact in communities, paired with the supportive and inclusive work environment, makes every day truly fulfilling."

Registered Company no. 2605817
The Salvation Army registered charity 214779 and in Scotland no. SC009359