Shop Manager

Sue Ryder; Lincoln; Hybride; GBP 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

27 days holiday

Company pension

Staff discount

Refer a Friend bonus

Enhanced maternity/paternity pay

Electric Vehicle scheme

Healthcare cash plan

Death in Service

Learning & development opportunities

Résumé du poste

Sue Ryder Lincoln shop is seeking a proactive Shop Manager to lead a team and drive sales across all departments. You will manage donor relations, coordinate volunteer recruitment and training, and ensure high standards of merchandising, stock control and health & safety at the Deacon Road store in Lincoln.

The role requires leadership, community liaison skills, and a commitment to Sue Ryder’s fundraising mission.

Qualifications

• Customer service experience required.
• People management experience (reviews/1:1/volunteer recruitment/team meetings).
• KPI and target achievement experience desired.
• Strong IT skills (admin/emails/instant messaging).
• Good organisational skills and ability to work alone.
• Experience with lone working environments beneficial.

Responsabilités

• Drive shop sales, income and performance against targets.
• Lead and motivate team to deliver excellent customer and donor service.
• Build strong community relationships to generate quality donated stock.
• Recruit, train and retain a committed volunteer team.
• Maintain high standards of merchandising, housekeeping and health & safety.
• Manage stock and EPOS processes to keep the shop fresh and well presented.

Connaissances

Customer service

People management

KPI targets

IT skills

Organisational skills

Reliability in lone working

Description du poste

# Shop ManagerLocation:LincolnJob Sector:Retail – Shop VacanciesSalary:£27199.09Employment Type:PermanentHours of Work:37.5 Hours per week inc weekends on rotaRef No:CB504357SM6194BClosing Date:06/10/2026**Shop Manager [DSM Aug 20].docx****SM - additional information for interviews.pdf**Shop Manager Unit 2 Deacon Retail Park Deacon Road, Outer Circle Road Lincoln LN2 4JE 37.5 hours per week inc weekends on rota £27199.09 pa plus reward and benefit scheme Become a part of our story. Every sale in our 400+ shops helps fund specialist palliative and end-of-life care. For over 70 years, we’ve supported people when it matters most — and we’re looking for a Shop Manager to help us continue that work. You’ll lead your team, inspire your community and drive income for our vital services, while championing creative ways to reduce, reuse and recycle. We value our people and offer a great work-life balance: 1 in 2 weekends, shifts from 8.45am, most shops finishing by 5.15pm, and Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off. Bring your leadership skills to a role with real purpose. You’ll be responsible for... • Driving sales, income and performance against targets. • Leading and motivating your team to deliver excellent customer and donor service. • Building strong community relationships to generate quality donated stock. • Recruiting, training and retaining a committed volunteer team. • Maintaining high standards of merchandising, housekeeping and health & safety. • Managing stock and EPOS processes to keep the shop fresh, seasonal and well presented. • Championing the Sue Ryder brand, in-store campaigns and national fundraising initiatives. The ideal candidate would be... We’re looking for ambitious people who are motivated by making a real difference. If you’re keen to learn, grow and develop while helping us ensure everyone gets the support they deserve, you’ll fit right in. Come and join the team at our Deacon Road, Lincoln shop Our Lincoln Sue Ryder is a superstore with a huge range of stock - our shop offers value for money throughout all departments. Minimum Essential Criteria • Customer Service Experience • People management experience (reviews/1:1/volunteer recruitment/team meetings) • KPI and target experience • Strong IT skills (Admin/emails/instant messaging/video calls) • Organisational Skills • Lone working experience Desirable Criteria • High street retail or charity retail managerial experience • Health and Safety Knowledge • Minimal Microsoft Office packages or equivalent • High street retail/leisure/hospitality background • Merchandising/Stock rotation Benefits • 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time) • Company pension scheme • Staff discount with thousands of retailers • Refer a Friend scheme - £250 payment • Enhanced maternity, paternity and adoption pay • Enhanced sick pay • Electric Vehicle Scheme • Healthcare Cash plan, to claim back costs of routine healthcare • Death in Service benefit • Staff discount of 10% on new goods online at shop.sueryder.org • Structured induction programme and learning and development opportunities. • Access to Employee support programme For more of our employee benefits please visit our website: www.sueryder.org/jobs/retail-careers/benefits/ Closing date: 6th October Interview date: 8th October Our commitment to equity, diversity and inclusion At Sue Ryder, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds, particularly those from Black, Asian and Minority Ethnic communities, LGBTQ+ people, people from lower socio-economic backgrounds and disabled people. As a Disability Confident Committed employer, disabled applicants who meet the minimum essential criteria will be offered an interview. We also provide reasonable adjustments throughout our recruitment process to ensure everyone has the opportunity to participate fully.