Shop Manager

Sense; Poole; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading charity organization in Poole is seeking a passionate Shop Manager to lead a team in maximizing income generation. This role involves building and inspiring a volunteer team, delivering high operational standards, and driving community engagement. The ideal candidate will have experience in retail management and a commitment to providing exceptional customer service. Flexible working hours including weekends and Bank Holidays are required.

Benefits

Generous annual leave

Group Personal Pension scheme

Excellent training and development opportunities

Qualifications

• Self-motivated and creative individual committed to charity retail.
• Experience inspiring a team to deliver excellent customer service.
• Capable of ensuring a safe and inviting environment.

Responsibilities

• Build, train, and inspire a team of volunteers.
• Deliver high shop standards and enhance customer engagement.
• Drive stock generation and community involvement.

Skills

Self-motivated

Great communication

Team leadership

Customer service excellence

Attention to detail

Job description

About the role

Are you looking for a new opportunity where you can be part of a fantastic team who deliver their very best at all times? Would you love to work for a charity where we believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential? If so, this could be the job for you!

Sense is currently recruiting for a Shop Manager to work 37.5hours per week at our shop in Poole on a permanent basis.

This is an exciting time to join our team and work in our network of over 120 shops as we continue our exciting shop growth programme. We are looking for someone to lead and inspire an enthusiastic team, drive delivery of standards, operational and customer service excellence - all to maximize vital income generation for the charity.

Some key areas of ownership for the successful applicant include :

• Building, training and inspiring a great team of volunteers
• Delivering superb shop standards, offer and customer engagement
• Driving stock generation and community engagement

Each year, over four million people buy an item from us, so our shops play a pivotal role in raising brand awareness and income to make a difference to the lives of the people we support.

Key skills and experience

• The successful applicant will need to be self-motivated, creative, be a great communicator and positively committed to working in charity retail.
• Experience of inspiring a team to provide excellent customer service.
• An eye for detail that will ensure a safe, clean, and inviting environment for customers, staff, and volunteers.
• Experience of working in a retail environment or within a team leader position.

This position requires the applicant to be willing to work Bank Holidays and weekends as required.

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.