Shop Manager

The Air Ambulance Service Limited; Alfreton CP; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Enhanced annual leave

Sick pay

Life assurance

Blue Light Card eligibility

EAP access

Job summary

The Air Ambulance Service Limited is seeking a Shop Manager for our Alfreton store. You will oversee daily store activities, drive sales and ensure excellent customer service in a busy charity retail environment.

You will lead a small team, manage budgets, plan deliveries, and implement brand-aligned layouts. We offer a supportive culture, enhanced leave and a commitment to diversity, with opportunities to grow within TAAS.

Qualifications

• Proven experience in retail management or a similar customer-facing role.
• Strong leadership and team management skills.
• Excellent interpersonal and communication skills.
• Flexibility to work weekends and occasional additional hours as required.
• Time-management skills.
• Ability to handle confidential information.
• Ability to multi-task and thrive in a fast-paced environment.
• Ability to pay attention to detail and work to fixed deadlines.

Responsibilities

• Oversee daily store activities to ensure efficiency and effectiveness.
• Analyse sales trends and develop strategies to improve performance.
• Provide ongoing training and coaching to improve customer service and engagement.
• Manage store budgets and monitor expenses.
• Cultivate a high-performance sales and people culture.
• Planning and managing deliveries and collections.
• Operating the stock rotation system and pricing structure.
• Ensuring an efficient back-room operation.
• Delivery of budgeted sales targets and maximising profit.
• Creating a welcoming atmosphere for customers and the shop team.
• Creating a store layout that is in line with brand guidelines.

Skills

Retail management

Leadership

Customer service

Interpersonal skills

Time management

Confidential info handling

Attention to detail

Deadline awareness

Job description

Join Our Lifesaving Team

Shop Manager

Location: Alfreton,DE55 4JN

Hours: Full time 40hpw

What We Offer:

• Enhanced annual leave, with even more added as your service grows
• Additional annual leave purchase options
• Enhanced sick pay
• Life assurance
• Blue Light Card eligibility and access to generous discount schemes
• A supportive, purpose-driven team
• Access to our comprehensive Employee Assistance Programme
• As part of our commitment to equality, diversity and inclusion, our people are encouraged to get involved in our internal EDI networks, which provide opportunities to connect, share experiences and help to shape a more inclusive workplace. Want to find out more? Visit our website - www.theairambulanceservice.org.uk

What You'll Be Doing:

• Oversee daily store activities to ensure efficiency and effectiveness
• Analyse sales trends and develop strategies to improve performance
• Provide ongoing training and coaching to improve customer service and engagement
• Manage store budgets and monitor expenses
• Cultivate a high-performance sales and people culture
• Planning and managing deliveries and collections
• Operating the agreed stock rotation system and pricing structure
• Ensuring an efficient back-room operation
• Delivery of budgeted sales targets and maximising profit
• Creating a welcoming atmosphere for customers and the shop team
• Creating a store layout that in line with brand guidelines

What We're Looking For:

Essential

• Proven experience in retail management or a similar customer-facing role.
• Strong leadership and team management skills
• Excellent interpersonal and communication skills
• Flexibility to work weekends and occasional additional hours as required
• Time-management skills.
• Ability to handle confidential information.
• Ability to multi-task and thrive in a fast-paced environment.
• Ability to pay attention to detail and work to fixed deadlines.
• Flexible, adaptable and able to work under pressure.

Desirable

• Experience working with volunteers
• Proven ability to meet sales targets and manage budgets effectively
• Experience in the charity, NHS or public sector.

What's In It For You:

At TAAS, you'll be part of a passionate and committed charity that’s making a real difference every day. We value professionalism, compassion and teamwork - and we're proud of our inclusive, supportive culture.

Whether it’s supporting emergency services from behind the scenes or helping shape the future of our leadership, you'll play a crucial role in helping us save lives.

The Air Ambulance Service isn’t just a place to work; it’s a place to build a meaningful career.

Compliance Responsibilities

• Health & Safety and Environment
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Quality

You are expected and encouraged to raise and elevate appropriately any potential breaches or areas for improvement regarding the above.

The role is subject to a Basic DBScheck.

Environment

TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.

As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.

*Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants. We are currently recruiting for this role directly and do not require agency assistance at this time. If you have applyed for this role within the last 6 months, please be aware your application may be automatically declined.