Assistant Manager

The Air Ambulance Service; Northampton; On-site; Confidential; Full time

Benefits offered by this job

Enhanced annual leave

Leave purchase option

Enhanced sick pay

Life assurance

Blue Light Card eligibility

Supportive team

Employee Assistance Programme

EDI networks

Job summary

The Air Ambulance Service is seeking an Assistant Manager for the Kingsthorpe shop. You will support the shop manager in daily operations, drive income targets, and lead a diverse team including volunteers while keeping high standards of presentation and stock rotation.

There is a strong emphasis on customer service, teamwork, and flexibility to work weekends and occasional extra hours in a purpose-driven, charity environment.

Qualifications

• Demonstrated interpersonal and communication skills.
• Excellent customer service abilities.
• Flexibility to work weekends and occasional additional hours.
• Time-management skills and ability to meet deadlines.
• Ability to multi-task and work in a fast-paced environment.

Responsibilities

• Support the shop manager in leading and managing day-to-day store operations to meet income targets and organisational objectives.
• Motivate and support a diverse team including volunteers while ensuring high presentation standards and stock rotation.
• Deliver excellent customer service and maintain store standards.

Skills

Interpersonal skills

Customer service

Flexibility

Time management

Multi-tasking

Attention to detail

Job description

Assistant Manager

Join Our Lifesaving Team

Assistant Manager

Full Job Description:

We’re on the lookout for an Assistant Manager to support the Kingsthorpe Shop. If you’re looking for more than a job, motivated by purpose and ready to make a real impact to an organization that is committed to saving lives every day, then this may be the opportunity you’ve been waiting for!

Location:

Kingsthorpe, NN2 7SH

Hours:

16

What We Offer:

• Enhanced annual leave, with even more added as your service grows
• Additional annual leave purchase options
• Enhanced sick pay
• Life assurance
• Blue Light Card eligibility and access to generous discount schemes
• A supportive, purpose-driven team
• Access to our comprehensive Employee Assistance Programme
• As part of our commitment to equality, diversity and inclusion, our people are encouraged to get involved in our internal EDI networks, which provide opportunities to connect, share experiences and help to shape a more inclusive workplace. Want to find out more? Visit our website - www.theairambulanceservice.org.uk

What You’ll Be Doing:

To support the shop manager in leading and managing the day-to-day operations of our store, ensuring income targets are met in line with our organisational objectives. The Assistant shop manager will motivate and support the management of a diverse team including volunteers, ensuring excellent customer service is delivered whilst maintaining high standards of presentation and efficient stock rotation.

What We’re Looking For:

Essential

• Demonstrable evidence of behaviour in line with the core values of TAAS throughout career to date.
• Collaborative approach to achieving departmental and wider organisational objectives.
• Passion for the work that TAAS does.
• Excellent interpersonal and communication skills
• Excellent customer service abilities
• Flexibility to work weekends and occasional additional hours as required
• A flexible approach to allow adaptability to the changing needs of the organisation.
• Time-management skills.
• Ability to handle confidential information.
• Ability to multi-task and thrive in a fast-paced environment.
• Ability to pay attention to detail and work to fixed deadlines.
• Flexible, adaptable and able to work under pressure.

Desirable

• Proven experience in retail management or a similar customer-facing role
• Experience working with volunteers
• Proven ability to meet sales targets and manage budgets effectively
• Experience in the charity, NHS or public sector.
• Full, clean UK driving license (Category B); For expenses claimed for work purposes, business insurance may be required.

What’s In It For You:

At TAAS, you’ll be part of a passionate and committed charity that’s making a real difference every day. We value professionalism, compassion and teamwork — and we’re proud of our inclusive, supportive culture. Whether it’s supporting emergency services from behind the scenes or helping shape the future of our leadership, you’ll play a crucial role in helping us save lives. The Air Ambulance Service isn’t just a place to work; it’s a place to build a meaningful career.

Compliance Responsibilities

In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:

• Health & Safety and Environment
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Quality

You are expected and encouraged to raise and escalating appropriately any potential breaches or areas for improvement regarding the above.

The role is subject to a Basic DBS check.

Environment

TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.

As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.