Assistant Shop Manager FTC

The Air Ambulance Service; Corby; On-site; Confidential; Part time

Benefits offered by this job

Enhanced annual leave

Annual leave purchase options

Enhanced sick pay

Life assurance

Blue Light Card eligibility

Discount schemes

Employee Assistance Programme

EDI networks

Job summary

The Air Ambulance Service is seeking an Assistant Shop Manager for a 12-month fixed-term contract at our Corby pop-up shop. The role supports daily shop operations, deliveries, pricing, and stock rotation, while driving sales targets and customer service.

You will assist the Shop Manager, manage deliveries, ensure efficient back-room operations, and foster a welcoming environment for customers and staff. Weekend flexibility and a proactive, adaptable mindset are essential.

Qualifications

• Excellent interpersonal and communication skills.
• Excellent customer service abilities.
• Flexibility to work weekends and occasional additional hours as required.
• Time-management skills.
• Ability to handle confidential information.
• Ability to multi-task and thrive in a fast-paced environment.
• Ability to pay attention to detail and work to fixed deadlines.
• Flexible, adaptable and able to work under pressure.

Responsibilities

• Assisting the Shop Manager in maintaining the day-to-day operation of the shop.
• Planning and managing deliveries and collections.
• Operating the stock rotation system and pricing structure.
• Ensuring an efficient back-room operation.
• Delivery of budgeted sales targets and maximising profit.
• Providing excellent customer service.
• Creating a welcoming atmosphere for customers and the shop team.

Skills

Interpersonal skills

Customer service

Weekend flexibility

Time management

Confidentiality handling

Multi-tasking

Deadline orientation

Work under pressure

Job description

Assistant Shop Manager FTC

Location: Corby, NN17 1BH

Hours: Part time, 16hpw

Contract: Please note this is a 12 month fixed term contract initially, with the possibility to extend.

Looking for a retail role that’s more than just a job? Fancy being part of something that truly saves lives every day? Well then this is your sign….we’re on the lookout for a creative, motivated, and customer-focused Assistant Shop Manager to join the team in our new Corby pop-up Shop.

As part of The Air Ambulance Service, your work will directly support our lifesaving missions. Every item sold helps keep our helicopters in the sky and our crews ready to respond.

What We Offer

• Enhanced annual leave, with even more added as your service grows
• Additional annual leave purchase options
• Enhanced sick pay
• Life assurance
• Blue Light Card eligibility and access to generous discount schemes
• A supportive, purpose-driven team
• Access to our comprehensive Employee Assistance Programme
• As part of our commitment to equality, diversity and inclusion, our people are encouraged to get involved in our internal EDI networks, which provide opportunities to connect, share experiences and help to shape a more inclusive workplace. Want to find out more? Visit our website - www.theairambulanceservice.org.uk

What You’ll Be Doing

• Assisting the Shop Manager in maintaining the day-to-day operation of the shop
• Planning and managing deliveries and collections
• Operating the agreed stock rotation system and pricing structure
• Ensuring an efficient back-room operation
• Delivery of budgeted sales targets and maximising profit
• Providing excellent customer service
• Creating a welcoming atmosphere for customers and the shop team

What We’re Looking For

Essential

• Excellent interpersonal and communication skills
• Excellent customer service abilities
• Flexibility to work weekends and occasional additional hours as required
• A flexible approach to allow adaptability to the changing needs of the organisation.
• Time-management skills.
• Ability to handle confidential information.
• Ability to multi-task and thrive in a fast-paced environment.
• Ability to pay attention to detail and work to fixed deadlines.
• Flexible, adaptable and able to work under pressure.

Desirable

• Proven experience in retail management or a similar customer-facing role.
• Experience working with volunteers
• Proven ability to meet sales targets and manage budgets effectively
• Experience in the charity, NHS or public sector.

What’s In It For You

At TAAS, you’ll be part of a passionate and committed charity that’s making a real difference every day. We value professionalism, compassion and teamwork — and we’re proud of our inclusive, supportive culture.

Whether it’s supporting emergency services from behind the scenes or helping shape the future of our leadership, you’ll play a crucial role in helping us save lives.

The Air Ambulance Service isn’t just a place to work; it’s a place to build a meaningful career.

Compliance Responsibilities

In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:

• Health & Safety and Environment
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Quality

You are expected and encouraged to raise and elevate appropriately any potential breaches or areas for improvement regarding the above.

Environment

TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.

As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.