Assistant Manager

The Air Ambulance Service; Oakham; On-site; Confidential; Part time

Benefits offered by this job

Enhanced annual leave

Life assurance

Blue Light Card eligibility

Employee Assistance Programme

EDI networks access

Job summary

The Air Ambulance Service is seeking an Assistant Manager for the Oakham Home Store on a 16-hour-per-week contract, ending 12 October 2027. You will support the shop manager to drive sales, manage staff and volunteers, and ensure a customer-focused, profitable operation.

Join a purpose-driven charity with enhanced benefits, DBS requirements, and a commitment to safeguarding while developing leadership and retail skills within a supportive team.

Qualifications

• Proven ability to manage people and coordinate volunteers.
• Evidence of aligning with organizational values and goals.
• Strong customer care and retail awareness.

Responsibilities

• Assist the shop manager to maximise sales and profits.
• Guide and manage employees and volunteers to meet goals.
• Provide direction, support, and motivation; delegate tasks and monitor progress.
• Support personal and professional development of the team.
• Help run the shop autonomously with a focus on profitability and customer service.

Skills

People management

Volunteer coordination

Customer care

Organizational skills

Time management

Communication

Job description

Assistant Manager

Join Our Lifesaving Team

Location: Oakham

Hours: 16

Please note, this is a one year Fixed Term Contract, ending on 12th October 2027

We’re on the lookout for an Assistant Manager to support the Oakham Home Store

What We Offer

• Enhanced annual leave, with even more added as your service grows
• Additional annual leave purchase options
• Enhanced sick pay
• Life assurance
• Blue Light Card eligibility and access to generous discount schemes
• A supportive, purpose-driven team
• Access to our comprehensive Employee Assistance Programme
• As part of our commitment to equality, diversity and inclusion, our people are encouraged to get involved in our internal EDI networks, which provide opportunities to connect, share experiences and help to shape a more inclusive workplace. Want to find out more? Visit our website - www.theairambulanceservice.org.uk

What You’ll Be Doing

To assist and support the shop manager to maximise sales and profits of your shop. Support the guiding and managing of both employees and volunteers to achieve specific goals and objectives. Help to provide direction, support, and motivation to the team members, delegating tasks, monitoring progress, and ensuring effective communication within the team. Proactively support and encourage both personal and professional development of the team. Assist in running the shop autonomously, ensuring delivery of a profitable and customer-focused shop.

What We’re Looking For

• Demonstrable evidence of behaviour in line with the core values of TAAS throughout career to date.
• Able to demonstrate effective people management experience
• Collaborative approach to achieving departmental and wider organisational objectives
• Passion for the work that TAAS does
• Organizational skills and time management
• Confidence in talking about the work of the organization
• Ability to understand issues related to working with volunteers
• Proven customer care skills

IT Skills And Business Online Experience

• Understanding of financial and numerical information
• Experience in cash handling and online stock control
• Creativity and flair for presenting items
• Ability to keep up with retail trends and use initiative for positive results.

What’s In It For You

At TAAS, you’ll be part of a passionate and committed charity that’s making a real difference every day. We value professionalism, compassion and teamwork — and we’re proud of our inclusive, supportive culture.

Whether it’s supporting emergency services from behind the scenes or helping shape the future of our leadership, you’ll play a crucial role in helping us save lives.

The Air Ambulance Service isn’t just a place to work; it’s a place to build a meaningful career.

Compliance Responsibilities

• Health & Safety and Environment
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Quality

The role is subject to a Basic DBS check.

TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.

As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.

• Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants. We are currently recruiting for this role directly and do not require agency assistance at this time. If you have applyed for this role within the last 6 months, please be aware your application may be automatically declined.