Shop Floor Team Leader — Customer Experience

The White Company; Silverburn; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

50% product discount

23 days holiday rising to 25

Volunteer day

Discretionary bonus scheme

Perkplace Benefits Platform

Group Personal Pension

Life assurance plan

Christmas party/events

Job summary

The White Company is seeking a Supervisor to lead the shop floor, ensuring warm, brand-led customer experiences and strong day-to-day performance in our Scottish store at Silverburn. You will bridge the gap between the team and management, translating priorities into action and helping others to perform confidently.

You'll coach, onboard new starters, monitor KPIs, and support promotions while maintaining presentation standards and a positive, inclusive team culture.

Qualifications

• Proven experience in retail or service-led environments.
• Ability to inspire through warmth, communication and example.
• Confident and proactive with a solution-focused approach.
• Well organised, efficient and attentive to detail.
• Motivated to develop leadership and commercial skills.

Responsibilities

• Lead by example in delivering warm, personal and brand-led customer experiences.
• Support colleagues to build confidence in customer conversations and drive conversion.
• Provide in-the-moment coaching and feedback to build capability.
• Support onboarding and training of new starters.
• Contribute to a positive training culture and share best practices.
• Act as a trusted link between team and management.
• Maintain high service standards during busy trading periods.
• Review KPIs and assist the team to focus on key metrics.
• Support promotions, store initiatives and replenishment.
• Ensure housekeeping, visual standards and compliance are maintained.
• Escalate issues clearly to store management and share insights.

Skills

Retail experience

People leadership

Customer service

Communication

Organized

Proactive

Job description

The White Company is seeking a Supervisor to lead the shop floor, ensuring warm, brand-led customer experiences and strong day-to-day performance in our Scottish store at Silverburn. You will bridge the gap between the team and management, translating priorities into action and helping others to perform confidently.

You'll coach, onboard new starters, monitor KPIs, and support promotions while maintaining presentation standards and a positive, inclusive team culture.