Shop Floor Team Lead: Elevate Customer Experience

The White Company; Redbourn; Vor Ort; GBP 23.000 - 29.000; Vollzeit

Benefits dieser Stelle

Product discount

Holiday entitlement

Volunteer day

Bonus scheme

Perkplace discounts

Group pension

Life assurance

Christmas events

Zusammenfassung

The White Company is recruiting a Supervisor to lead on the shop floor and support the team in delivering exceptional customer experiences. You will translate priorities into action, coach colleagues, and help maintain brand standards throughout shifts.

You will be a calm, proactive presence, guiding staff through busy trading periods while supporting daily trading priorities and ensuring service excellence.

Qualifikationen

• Experience in retail or service-led environments.
• Ability to inspire and coach others on shift.
• Strong communication with customers and team.

Aufgaben

• Lead by example to deliver warm, brand-led customer experiences.
• Coach team members and onboard new starters.
• Monitor KPIs and support promotions and stock replenishment.
• Maintain store standards and visual presentation.

Kenntnisse

Customer service

People leadership

Communication

Decision making

Tools

POS/CRM systems

Jobbeschreibung

The White Company is recruiting a Supervisor to lead on the shop floor and support the team in delivering exceptional customer experiences. You will translate priorities into action, coach colleagues, and help maintain brand standards throughout shifts.

You will be a calm, proactive presence, guiding staff through busy trading periods while supporting daily trading priorities and ensuring service excellence.