Retail Team Lead: Customer Experience & Coaching

The White Company; Manchester; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Product discount

Holiday allowance — 23 days rising to

Volunteer day

Discretionary bonus

Perkplace discounts

Pension scheme

Life assurance

Christmas events

Job summary

The White Company in Manchester is looking for a Supervisor to lead the shop floor, inspire the team and deliver exceptional customer experiences while driving day-to-day performance. You will mentor colleagues, handle customer queries with empathy, and maintain brand standards and presentation.

Join us to contribute to an inclusive, high-performing retail environment with a focus on customer service and daily trading excellence.

Qualifications

• Experience in retail or service-led environment.
• Ability to inspire through warmth, communication and example.
• Confident and proactive with a solution-focused approach to challenges.
• Well organized, efficient and detail-oriented.

Responsibilities

• Lead by example in delivering warm, personal, and brand-led customer experiences.
• Coach and support team during shifts, setting clear expectations and priorities.
• Support onboarding and training of new starters, reinforcing brand standards.
• Contribute to a positive training culture by sharing knowledge and best practice.
• Balance completing operational tasks with maintaining excellent service on the shop floor.
• Escalate issues, risks, or opportunities clearly to store management.
• Support management by sharing customer insights and contributing to store action plans.

Skills

Retail experience

People leadership

Customer service

Communication

Job description

The White Company in Manchester is looking for a Supervisor to lead the shop floor, inspire the team and deliver exceptional customer experiences while driving day-to-day performance. You will mentor colleagues, handle customer queries with empathy, and maintain brand standards and presentation.

Join us to contribute to an inclusive, high-performing retail environment with a focus on customer service and daily trading excellence.