Retail Floor Leader — Inspire Teams, Elevate Customer Experience

THE WHITE COMPANY; Glasgow; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

50% discount on products

23 days holiday rising to 25 during 1s

Volunteer Day with a charity of your

Discretionary bonus scheme

Perkplace Benefits Platform

Group Personal Pension scheme

Life assurance after probation

Christmas party/social events

Job summary

The White Company in Glasgow seeks a Shop Supervisor to lead on the shop floor, supporting the team to deliver warm, brand-led customer experiences and strong daily performance. This role links the team with management and translates priorities into action.

You will guide and coach colleagues, support onboarding, and help maintain high service standards while championing our brand values in every interaction.

Qualifications

• Proven experience in retail or a service-led environment, with exposure to supporting or guiding others.
• Passionate about people, with the ability to inspire through warmth, communication, and example.
• Confident and proactive, with a solution-focused approach to challenges.
• Well organised, efficient, and attentive to detail.
• Motivated to develop leadership and commercial skills.

Responsibilities

• Lead by example in delivering warm, personal, and brand-led customer experiences.
• Support colleagues to build confidence in customer conversations, make product recommendations and drive conversion.
• Use customer feedback and observation to spot risks to service and act quickly.
• Help encourage data capture and relationship-building as part of everyday service.
• Handle customer queries with empathy and professionalism, escalating where appropriate.
• Use your presence on the floor to maintain service standards and ensure customers feel welcomed, supported, and valued.
• Champion brand values on the shop floor, creating an environment where inclusivity, care, and pride in presentation are evident in every interaction.

Job description

The White Company in Glasgow seeks a Shop Supervisor to lead on the shop floor, supporting the team to deliver warm, brand-led customer experiences and strong daily performance. This role links the team with management and translates priorities into action.

You will guide and coach colleagues, support onboarding, and help maintain high service standards while championing our brand values in every interaction.