Shop Floor Supervisor: Elevate Service & Visuals

JDSports; Rushden; On-site; GBP 12,000 - 17,000; Full time

Job summary

JD Sports in Rushden is seeking a proactive Shop Supervisor to help the smooth running of the store floor and uphold our high service standards. You will support colleagues across shifts, assist with daily tasks, and contribute to presentation and store performance.

You will lead by example on customer service, product knowledge and brand values, guiding teammates and ensuring accurate till operations and opening/closing procedures where required.

Qualifications

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills enabling guidance and support on the shop floor.
• Attention to detail to uphold high standards in service, presentation and store operations.
• Interest in retail, product trends and promoting company values and behaviours.

Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills

Supervisory experience

Team leadership

Communication skills

Attention to detail

Retail knowledge

Job description

JD Sports in Rushden is seeking a proactive Shop Supervisor to help the smooth running of the store floor and uphold our high service standards. You will support colleagues across shifts, assist with daily tasks, and contribute to presentation and store performance.

You will lead by example on customer service, product knowledge and brand values, guiding teammates and ensuring accurate till operations and opening/closing procedures where required.