Retail Floor Supervisor & Service Leader

JD Sports Fashion PLC; Tees Valley; Remote; GBP 22,000 - 28,000; Full time

Job summary

JD Sports Fashion PLC is seeking a Shop Supervisor to help run busy store floors and uphold the high service standards customers expect. You will support colleagues across shifts, drive presentation, and back-store operations with guidance from Store Management.

As a supervisor, you will focus on delivering strong customer service, maintaining brand standards, opening/closing duties, tills, and contributing to a lively, fashion-forward retail environment in Tees Valley.

Qualifications

• Prior supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills to guide and support colleagues on the shop floor.
• Excellent attention to detail to uphold high service, presentation and store standards.
• Interest in retail, awareness of trends, and ability to promote company values and behaviours.

Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills

Supervisory experience

Communication skills

Attention to detail

Retail product trends

Brand values

Job description

JD Sports Fashion PLC is seeking a Shop Supervisor to help run busy store floors and uphold the high service standards customers expect. You will support colleagues across shifts, drive presentation, and back-store operations with guidance from Store Management.

As a supervisor, you will focus on delivering strong customer service, maintaining brand standards, opening/closing duties, tills, and contributing to a lively, fashion-forward retail environment in Tees Valley.