Lead Café Shift Supervisor – Flexible Hours & Growth

EG Group; Cockermouth; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

EG Cares Benefits & Rewards Platform –

30% Starbucks discount on food, drinks

Quarterly Bonus Incentive

Free beverage on every shift

24/7 Virtual GP & Wellbeing Service

Employee Assistance Programme

Career progression opportunities

Job summary

EG Group in Cockermouth is seeking a Starbucks Shift Supervisor to lead by example in a fast-paced environment. You will help ensure our beverages and food meet freshness and brand standards while delivering outstanding customer service, and you’ll take ownership of shifts in the Store Manager's absence.

This role offers minimum 8 hours per week, flexible shifts, and benefits via the EG Cares platform with occasional bonuses and discounts.

Qualifications

• Experience leading teams in hospitality, retail or customer-focused environments.
• Strong communication and organisational abilities are essential.
• Proactive attitude with the ability to take ownership and make decisions.
• Passion for delivering excellent customer experiences and mentorship.

Responsibilities

• Lead and inspire the team by supervising daily operations and training colleagues.
• Create exceptional customer experiences by delivering outstanding service.
• Support store operations including stock control, ordering, banking, and admin.
• Champion quality and safety by upholding food safety and cleanliness.
• Keep the store inviting and well-presented for customers and staff.
• Lead by example and support the team during busy periods.
• Prepare beverages, food, and products to brand standards with consistency.

Skills

Leadership

Communication

Organisational skills

Customer service

Decision making

Job description

EG Group in Cockermouth is seeking a Starbucks Shift Supervisor to lead by example in a fast-paced environment. You will help ensure our beverages and food meet freshness and brand standards while delivering outstanding customer service, and you’ll take ownership of shifts in the Store Manager's absence.

This role offers minimum 8 hours per week, flexible shifts, and benefits via the EG Cares platform with occasional bonuses and discounts.