Shift Supervisor: Lead a Fast-Paced Retail Team

EG Group; Pocklington; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Free beverage on every shift

EG Cares Benefits & Rewards Platform –

30% Starbucks discount on food, drinks

Quarterly Bonus Incentive

24/7 Virtual GP & Wellbeing Service

Employee Assistance Programme

Recognition rewards and work annivers

Job summary

Starbucks in Pocklington is seeking a Shift Supervisor to lead daily operations, supervise the team, prepare beverages, maintain store standards, and support the Store Manager during absences. You will help deliver outstanding customer service and ensure smooth store performance.

This role offers guaranteed contracted hours, opportunities for development, and exposure to a leading global brand within the EG Group network.

Qualifications

• Previous supervisory experience preferred.
• Experience in hospitality, retail, or a customer-focused environment.
• A passion for delivering excellent customer service and creating great experiences.
• Confidence to lead, motivate, and support a team in a fast-paced environment.
• A proactive attitude with the ability to make decisions and take ownership.
• Strong communication and organisational skills.
• A willingness to learn, develop, and take the next step in your career.
• Enthusiasm to make an impact and help drive team success.

Responsibilities

• Lead and inspire the team by supervising daily operations, delegating tasks, and motivating colleagues to deliver great results while supporting their training and development.
• Create exceptional customer experiences by building a welcoming atmosphere, delivering outstanding service, and helping customers discover products they’ll love.
• Support smooth store operations by assisting the Store Manager with stock control, ordering, banking, and administration while maintaining accurate records.
• Champion quality and safety by taking an active role in food preparation, ensuring high standards of food safety, health and safety, and cleanliness are maintained throughout the store.
• Keep the store looking its best by creating an inviting, vibrant, and well-presented environment where customers and colleagues enjoy spending time.
• Lead by example every day by setting high standards, supporting the team during busy periods, and stepping in to keep operations running smoothly when needed.
• Craft great products with confidence by preparing coffee, food, and beverages to brand standards, delivering quality and consistency with every order.

Job description

Starbucks in Pocklington is seeking a Shift Supervisor to lead daily operations, supervise the team, prepare beverages, maintain store standards, and support the Store Manager during absences. You will help deliver outstanding customer service and ensure smooth store performance.

This role offers guaranteed contracted hours, opportunities for development, and exposure to a leading global brand within the EG Group network.