Shift Supervisor: Lead & Coach in Coffee Shop

Harri; Lewes; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Free coffee during shifts

50% employee discount

Discount on coffee products

Birthday Gift Card

Company pension scheme

Mental health support

Ongoing coffee education

Job summary

Trading Post Coffee Roasters is seeking a Supervisor to lead shifts and support team members in delivering exceptional service. You will oversee daily operations, ensuring a positive atmosphere for both guests and colleagues.

The ideal candidate will possess previous hospitality experience, demonstrate strong leadership qualities, and take pride in high standards of service. Opportunities for career development through training will be provided, making this a supportive work environment.

Qualifications

• Previous experience within hospitality or customer service.
• Enjoy helping others succeed and lead by example.
• Stay calm and organized under pressure.

Responsibilities

• Lead shifts to ensure every guest receives exceptional service.
• Support and motivate the team throughout busy services.
• Coach colleagues in delivering hospitality standards.
• Help train and welcome new team members.
• Support the smooth running of the Coffee House by resolving issues.
• Monitor standards of cleanliness and presentation.
• Jump in wherever needed, whether assisting customers or in the kitchen.

Skills

Hospitality experience

Customer service

Leadership

Organizational skills

Communication

Job description

Trading Post Coffee Roasters is seeking a Supervisor to lead shifts and support team members in delivering exceptional service. You will oversee daily operations, ensuring a positive atmosphere for both guests and colleagues.

The ideal candidate will possess previous hospitality experience, demonstrate strong leadership qualities, and take pride in high standards of service. Opportunities for career development through training will be provided, making this a supportive work environment.