Coffee House Team Lead – Guest Experience & Growth

Tradingpostcoffee; Lewes; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Discounted meals

Free coffee on duty

50% food and coffee discount

Retail discount on blends and single o

Discount at Beachfront venues

Mental health support

Financial advice

Career progression

Company pension

Job summary

Trading Post Coffee Roasters is seeking a Supervisor to run a busy Brighton-area coffeehouse, delivering outstanding guest experiences and leading front-of-house teams alongside the management team. The role focuses on hospitality standards, staff development, and driving sales with energy and personality.

You will be pivotal in maintaining high-volume service, coaching colleagues, and embodying the company’s values while aiming to exceed targets and ensure consistent quality across all shifts.

Qualifications

• Demonstrated leadership in a busy hospitality environment.
• Excellent communication with team and guests.
• Ability to use initiative and solve problems under pressure.
• Proactive, collaborative team player with a can-do attitude.
• Strong time-management and prioritisation skills.

Responsibilities

• Support the management team in the running of a high-volume and fast-paced coffeehouse
• Embody and possess a full understanding of the Trading Post hospitality standards and key points of service
• Consistently deliver great hospitality with huge personality within the hospitality standards framework
• Actively support a busy front-of-house team and engage and communicate effectively with an equally busy back-of-house team
• Support in the development of front-of-house team members and deliver training where required
• Support in the recruitment and onboarding of new team members into your Coffee House
• Be the face of positivity and motivate all team members to deliver their best selves at all times
• Display a smart and professional appearance, always striving to represent Trading Post Coffee Roasters in a positive way

Skills

Hospitality leadership

Communication

Problem solving

Team player

Time management

Job description

Trading Post Coffee Roasters is seeking a Supervisor to run a busy Brighton-area coffeehouse, delivering outstanding guest experiences and leading front-of-house teams alongside the management team. The role focuses on hospitality standards, staff development, and driving sales with energy and personality.

You will be pivotal in maintaining high-volume service, coaching colleagues, and embodying the company’s values while aiming to exceed targets and ensure consistent quality across all shifts.