Coffee Shop Shift Lead — Team Leader & Service Excellence

Harri; Windsor; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Free meal on duty

20% staff discount

Discounted Cookery School courses

Job summary

Honesty Group is seeking an experienced Coffee Shop Supervisor to lead the team on shift, ensure top-notch service, and support the Manager in achieving sales and service standards. The role is hands-on, customer-facing, and responsible for smooth day-to-day shop operations as a maternity cover until 5 April 2027.

The successful candidate will oversee a team of Coffee Shop Assistants, manage rosters, stock, and orders, uphold food safety, and maintain a welcoming, well-presented shop environment

Qualifications

• Previous supervisory experience in hospitality or retail
• Confident leading a team and setting standards
• Customer-focused, organised and reliable
• Happy to be hands-on on the floor
• Flexible to work shifts, including some weekends

Responsibilities

• Lead and support a team of Coffee Shop Assistants
• Open and close the shop as a keyholder
• Deliver excellent customer service and step in during busy periods
• Support rotas and sales targets with the Manager
• Manage stock, deliveries, displays and orders
• Ensure food safety, hygiene and temperature checks are completed
• Handle customer enquiries and orders (in person and phone)
• Keep the shop clean, welcoming and well presented
• Complete end-of-day tasks: waste logs, cashing up, lock up

Job description

Honesty Group is seeking an experienced Coffee Shop Supervisor to lead the team on shift, ensure top-notch service, and support the Manager in achieving sales and service standards. The role is hands-on, customer-facing, and responsible for smooth day-to-day shop operations as a maternity cover until 5 April 2027.

The successful candidate will oversee a team of Coffee Shop Assistants, manage rosters, stock, and orders, uphold food safety, and maintain a welcoming, well-presented shop environment