Coffee Shop Shift Lead — Training, Free Meal & Perks

Basingstoke Garden Centre; Basingstoke; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free meal on duty

20% staff discount

Discounted Cookery School courses

Full training and development

Job summary

Honesty Group is seeking a full-time Coffee Shop Supervisor to lead the team on shift, set the tone for great service and support the Manager in hitting sales and service standards. You’ll be hands-on, customer-facing and keep the shop running smoothly day to day.

You’ll manage a team of Coffee Shop Assistants, open and close as a keyholder, handle stock and deliveries, ensure food safety and hygiene, resolve customer enquiries, and maintain a clean, welcoming shop.

Qualifications

• Previous supervisory experience in hospitality or retail.
• Confident leading a team and setting standards.
• Customer-focused, organised and reliable.
• Happy to be hands-on on the floor.
• Flexible to work shifts, including some weekends.

Responsibilities

• Lead and support a team of Coffee Shop Assistants
• Open and close the shop as a keyholder
• Deliver excellent customer service and step in during busy periods
• Support rotas and sales targets with the Manager
• Manage stock, deliveries, displays and orders
• Ensure food safety, hygiene and temperature checks are completed
• Handle customer enquiries and orders (in person and phone)
• Keep the shop clean, welcoming and well presented
• Complete end-of-day tasks: waste logs, cashing up, lock up

Skills

Supervisory experience

Team leadership

Customer service

Flexible weekend availability

Job description

Honesty Group is seeking a full-time Coffee Shop Supervisor to lead the team on shift, set the tone for great service and support the Manager in hitting sales and service standards. You’ll be hands-on, customer-facing and keep the shop running smoothly day to day.

You’ll manage a team of Coffee Shop Assistants, open and close as a keyholder, handle stock and deliveries, ensure food safety and hygiene, resolve customer enquiries, and maintain a clean, welcoming shop.