Lead Shift Supervisor - Fast-Paced Coffee Team (Flexible)

EG Group; Hickling; Remote; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Starbucks discount

Quarterly bonus

EG Cares Platform

Job summary

Starbucks Heartlands is seeking a proactive Shift Supervisor to lead by example, ensure products are fresh and ready, and deliver outstanding customer service. You’ll work with the Store Manager to supervise beverage and food prep, maintain store standards, and take ownership of shifts in their absence.

The role includes guaranteed contracted hours, opportunities for progression, and access to EG Cares benefits and a 30% Starbucks discount on food and drinks.

Qualifications

• Previous supervisory experience preferred, but not essential.
• Experience in hospitality, retail, or a customer-focused environment.
• A passion for delivering excellent customer service and creating great experiences.
• Confidence to lead, motivate, and support a team in a fast-paced environment.
• A proactive attitude with the ability to make decisions and take ownership.
• Strong communication and organisational skills.
• Willingness to learn, develop, and take the next step in your career.
• Enthusiasm to make an impact and help drive team success.

Responsibilities

• Lead and inspire the team by supervising daily operations, delegating tasks, and motivating colleagues to deliver great results while supporting their training and development.
• Create exceptional customer experiences by building a welcoming atmosphere, delivering outstanding service, and helping customers discover products they’ll love.
• Support smooth store operations by assisting the Store Manager with stock control, ordering, banking, and administration while maintaining accurate records.
• Champion quality and safety by taking an active role in food preparation, ensuring high standards of food safety, health and safety, and cleanliness are maintained throughout the store.
• Keep the store looking its best by creating an inviting, vibrant, and well-presented environment where customers and colleagues enjoy spending time.
• Lead by example every day by setting high standards, supporting the team during busy periods, and stepping in to keep operations running smoothly when needed.
• Craft great products with confidence by preparing coffee, food, and beverages to brand standards, delivering quality and consistency with every order.

Job description

Starbucks Heartlands is seeking a proactive Shift Supervisor to lead by example, ensure products are fresh and ready, and deliver outstanding customer service. You’ll work with the Store Manager to supervise beverage and food prep, maintain store standards, and take ownership of shifts in their absence.

The role includes guaranteed contracted hours, opportunities for progression, and access to EG Cares benefits and a 30% Starbucks discount on food and drinks.