Shift Supervisor: Customer Service & Store Ops

JD Sports Fashion PLC; Poole; On-site; GBP 21,000 - 32,000; Full time

Job summary

JD Sports Fashion PLC in Poole is seeking a proactive Supervisor to help run the shop floor and uphold the brand's service standards. You will support colleagues across shifts, assist with opening and closing, and ensure presentation and product placement reflect current trends.

The role emphasizes teamwork, problem-solving, and a positive customer experience, with a focus on delivering high service levels and brand-aligned operations.

Qualifications

• Experience leading or supervising teams in a fast-paced retail or customer-facing environment.
• Excellent communication with the ability to guide and support colleagues on the shop floor.
• Meticulous attention to service standards, presentation and store operations.
• Strong interest in retail trends and product presentation, aligned with brand values.

Responsibilities

• Deliver excellent customer service and support customers to resolve queries while maintaining team presentation.
• Support sales performance by monitoring service levels, promoting product ranges, and ensuring effective product placement.
• Maintain shop floor standards by keeping it clean, organized, and aligned with brand expectations.
• Assist with daily operations including opening/closing procedures, till operations, and cash handling.

Skills

Supervisory experience

Communication skills

Attention to detail

Retail awareness

Job description

JD Sports Fashion PLC in Poole is seeking a proactive Supervisor to help run the shop floor and uphold the brand's service standards. You will support colleagues across shifts, assist with opening and closing, and ensure presentation and product placement reflect current trends.

The role emphasizes teamwork, problem-solving, and a positive customer experience, with a focus on delivering high service levels and brand-aligned operations.