Retail Floor Lead: Customer Experience & Ops

JD Sports Fashion PLC; Lower Blandford St Mary; On-site; GBP 22,000 - 30,000; Full time

Job summary

JD Sports Fashion PLC is seeking an energetic Supervisor to help our store run smoothly on the shop floor and deliver the high service standards our customers expect. You will support colleagues across shifts, maintain brand standards, assist with opening/closing, till operations, and help drive presentation and performance.

This role suits a proactive leader who enjoys coaching teams, resolving queries, and upholding our values in a fast-paced retail environment.

Qualifications

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the ability to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.

Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills

Supervisory experience

Communication

Attention to detail

Retail awareness

Job description

JD Sports Fashion PLC is seeking an energetic Supervisor to help our store run smoothly on the shop floor and deliver the high service standards our customers expect. You will support colleagues across shifts, maintain brand standards, assist with opening/closing, till operations, and help drive presentation and performance.

This role suits a proactive leader who enjoys coaching teams, resolving queries, and upholding our values in a fast-paced retail environment.