Retail Shift Leader — Service & Merchandising

JDSports; Poole; On-site; GBP 25,000 - 32,000; Full time

Job summary

JD Sports is seeking a capable Supervisor to help run the shop floor and uphold the high service standards customers expect. You will support colleagues across shifts, ensuring presentation, brand alignment, and store performance are consistently strong.

You will contribute to daily operations, including opening/closing procedures and till accuracy, while promoting the brand values and delivering excellent service to shoppers. This role is based in Poole, United Kingdom.

Qualifications

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the ability to guide and support colleagues on the shop floor.
• Excellent attention to detail to maintain high standards in service, presentation, and store operations.
• Interest in retail, product trends, and promoting company values and behaviours.

Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills

Supervisory experience

Communication skills

Attention to detail

Retail/product awareness

Job description

JD Sports is seeking a capable Supervisor to help run the shop floor and uphold the high service standards customers expect. You will support colleagues across shifts, ensuring presentation, brand alignment, and store performance are consistently strong.

You will contribute to daily operations, including opening/closing procedures and till accuracy, while promoting the brand values and delivering excellent service to shoppers. This role is based in Poole, United Kingdom.